Large Loss Claims Handler

The Acorn Group; Sevenoaks; Hybrid; GBP 48,000 - 60,000; Full time

Benefits offered by this job

35 days holiday plus buy/sell options

24/7 mental health support

Hybrid working options

Salary access via internal platform

Recognition awards

Job summary

The Acorn Group is seeking a Large Loss Claims Handler to proactively manage a caseload of complex claims up to £500,000, including fatalities and serious injuries. The role offers hybrid working from Sevenoaks or Liverpool and a 37.5-hour week with a competitive salary and 10% bonus potential.

You will support junior handlers, review claims, and maintain technical knowledge through training. Strong communication and time management are essential.

Qualifications

• Excellent communication and analytical thinking.
• Strong time management with diary and KPI focus.
• Knowledge of CPR and Pre-Action Protocols is advantageous.

Responsibilities

• Proactively manage a portfolio of large loss claims up to £500,000.
• Provide technical support and guidance to less experienced claims handlers.
• Handle technical referrals and contribute to reserving and reporting to reinsurers.

Skills

Communication

Analytical skills

Time management

Team player

CPR/Pre-Action Protocols knowledge

Job description

As a Large Loss Claims Handler you will be proactively managing a caseload of technically complex claims up to a value of £500,000 including fatalities, mild brain, and serious orthopaedic injury claims whilst operating within Haven’s Delegated Authority and reserving and reporting to reinsurers when required.

Provide technical support and guidance to less experienced claims handlers and handle technical referrals where required.

Role: Large Loss Claims Handler

Location: Sevenoaks or Liverpool with Hybrid Working/ Remote

Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm

Salary: £47,500-£60,000 DOE + 10% bonus potential per annum, paid quarterly

What you will be doing

• A proactive management approach to handling their own portfolio with excellent diary management whilst maintaining own KPI’s and SLA’s.
• Proactive review of claims ensuring they are realistically and accurately reserved in line with best practice and the earliest opportunity and referring those highlighted as exceeding authority.
• To provide accurate and timely written reports and verbal presentations of cases to the wider business and reinsurers.
• Understand when to utilise external suppliers to ensure the best outcome for the business with minimal claims spend.
• Participate in training/auditing of less experienced handlers where required.
• Maintain own technical knowledge through training/seminars and provide feedback and training on issues identified.
• Assist with setting of technical philosophy and business best practice and participating in any projects as/when the business requires.

What we’re looking for

• Persuasive, strong and confident communicator with strong analytical skills.
• Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same.
• Highly motivated self-starter requiring minimal supervision and superior time management skills ensuring they are capable of organising and prioritising work effectively.
• Excellent team player.
• A solid understanding of case law, statute, CPR and Pre-Action Protocols.
• Always acts as a role model.

Grow with Acorn

AtAcorn Insurance,we’reproud of our Liverpool roots — and even prouder of how farwe’vecome. As part of theAcorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we’vegrown into a national leader, now employing1,700+ people across the UKandreached a milestone £750 millionin total value of insurance policies written in 2024.

We’regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits

• A maximum of35 days’ holiday(dependingon role and tenure)including bank holidays,withadditionalbuy/sell options
• 24/7 mental health support& free counsellingavailable
• Grow with us:Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, includingearly accesstosalaryviaour internal platform
• Hybrid working optionsto support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to ourcolleague’s

Thesearen’tjust words —they’rethe principles we live by. Andwe’reproud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer– championing mental health andwellbeing
• Disability Confident Level 1 & 2– creating accessible, inclusive opportunities
• Menopause Friendly accredited– supporting every stage of life
• Armed Forces Covenant signatory– honouring those who serve
• Armed Forces Defence employer recognition scheme- Supportingthose who serve
• Great Places to Work2024/25– fostering an engaging and positive workplace culture
• Best Place to Work for Development– proud to be investing in people’s future
• Best Place to Work for Women– breaking down barriers to women's career progression

Ifyou’relooking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool —Grow withAcorn.

A Few Things to Know Before You Apply

We’rereally excitedthatyou’reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we willcommencerelevant employment checks prior to youcommencingemployment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Becauseour training is quitecomprehensive,we can only consider applicants who haveat least one yearremainingon their Graduate or Post-Study Work visa.At the moment,we’renot able to offer visa sponsorship.

We’reHere to Support You

We’recommitted to creating an inclusive, supportive workplace where everyone canflourish. If you need any adjustments during the recruitment process—or onceyou’repart of the team—just let us know. Whetherit’sflexible hours, adapted equipment, or a bit of extra support,we’llwork with you to make sure you can do your best work.