Personal Injury Claims Handler

Exo Claims; Lancashire; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Extensive benefits

Hybrid working after probation

Job summary

Exo Claims Recruitment is seeking an experienced RTA Personal Injury Claims Handler to join a dynamic and forward-thinking legal firm in Lancashire. The role focuses on managing a high-volume Fast Track PI caseload, delivering strong client outcomes and supporting fee generation.

You will assist in case progression, liaise with medical agencies, insurers and experts, and contribute to settlements while upholding firm procedures. Hybrid working applies after probation.

Qualifications

• Experience handling RTA Personal Injury claims, ideally fast-track.
• Knowledge of CPR, relevant legislation and case law.
• Proficiency with a case management system and MS Office.

Responsibilities

• Pro-actively manage a high-volume Fast Track PI caseload.
• Assist in litigation processes to support fee income and business growth.
• Liaise with medical agencies, experts, insurers and other parties.
• Support liability and quantum assessments, drafting schedules and reviewing awards.

Skills

RTA Personal Injury

Case management

MS Office

Attention to detail

Organisational skills

Tools

Case Management System

MS Office

Job description

EXO CLAIMS RECRUITMENT are delighted to be working with a dynamic and forward-thinking legal firm.

Due to continued growth, our client is seeking talented (RTA) Personal Injury Claims Handlers.

Salary: Up to £38,000 depending on level of experience - plus extensive benefits

PLEASE ONLY APPLY IF YOU HAVE PREVIOUS (AND RECENT) UK BASED RTA PERSONAL INJURY CLAIMS EXPERIENCE.

THIS ROLE IS HYRID WORKING (AFTER PROBATION)

Job Purpose

We are looking for PI handlers with experience of supporting on caseload management of high-volume RTA Fast Track claims. You must be able to assist the delivery of a robust claims handling process - with a key focus on client outcomes and fee generation.

Key Duties and Responsibilities

• Pro-actively assisting in the progression of high-volume caseload of Fast Track Personal Injury RTA claims in line with agreed internal procedures and practices.
• This supporting role involves aiding in litigation processes to help generate fee income and contribute to the overall success of the business.
• Making use of the firm's Case Management Systems, postholders will assist on the identification of cases where proceedings would be tactically beneficial and support the progression of such cases accordingly.
• To liaise appropriately and timely with sources, medical agencies, experts, third party insurers and other relevant parties
• Supporting the assessment of liability and quantum to include reviewing medical reports, researching and obtaining relevant case law, drafting schedules of special damages and reviewing suitable awards for compensation.
• To support with cases with denial of liability and causation arguments
• A practical yet commercial approach to settlements is essential, including supporting client advice on cost risks. The role also involves contributing to performance targets (e.g., profit costs, case issuance, and settlements) while maintaining the firm's integrity.
• Additional tasks may be assigned as deemed relevant and reasonable by the business.

Experience and Knowledge

• This role is suitable for experienced PI Handlers with significant knowledge of RTA claims handling and ideally the litigation process.
• A solid working knowledge of the CPR, legislation and relevant case law.
• Competent working with a case management system and good knowledge of MS Office.
• Good attention to detail and organisational skills.
• Focus on delivering quality service to clients and the firm.

This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth.