Personal Banker: Trusted Banking Advisor & Digital Support

Barclays; Cambridge; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is seeking a Personal Banker to support Retail Banking customers in-branch or at local hubs. You will deliver empathetic, personalised service, guiding customers through Barclays services and digital tools while building lasting relationships and ensuring compliance with policies.

With comprehensive training and a collaborative team, you’ll handle a range of queries, contribute to process improvements, and support customers in making the most of Barclays’ products and digital solutions.

Qualifications

• Demonstrate empathy and trust with customers.
• Explain Barclays services clearly and professionally.
• Maintain high standards of compliance and risk awareness.
• Build and deepen customer relationships to identify opportunities for support.

Responsibilities

• Provide exceptional customer service across channels including in-branch, chat, email and phone.
• Resolve complex customer needs with personalised solutions.
• Collaborate with cross-bank teams to align care processes.
• Identify areas for improvement and share feedback for process enhancements.
• Develop and implement customer care procedures to mitigate risk and improve efficiency.
• Prepare reports and present findings on customer care performance.

Skills

Empathy

Verbal communication

Relationship building

Digital mindset

Risk awareness

Tools

Digital banking tools

Job description

Barclays is seeking a Personal Banker to support Retail Banking customers in-branch or at local hubs. You will deliver empathetic, personalised service, guiding customers through Barclays services and digital tools while building lasting relationships and ensuring compliance with policies.

With comprehensive training and a collaborative team, you’ll handle a range of queries, contribute to process improvements, and support customers in making the most of Barclays’ products and digital solutions.