Personal Banker

RBS; St Peter Port; On-site; GBP 24,000 - 36,000; Full time

Job summary

RBS is seeking a Customer-focused Personal Banker to guide and support customers in achieving their financial goals. You will handle banking requests with accuracy and provide a seamless, positive experience in every interaction.

You’ll engage customers through excellent service, helping them understand payment options, transfers, and the range of services we offer. This role also supports your path to a Professional Banker accreditation while working with the team.

Qualifications

• Experience in a customer-facing environment.
• Strong communication skills to explain products clearly.
• Ability to work under pressure and meet standards.

Responsibilities

• Build rapport with customers and understand their banking needs.
• Process general banking requests such as payments, balance checks and transfers.
• Explain banking options and services, and offer financial health checks.
• Identify opportunities to meet customers' financial service needs and ensure a seamless experience.

Skills

Customer service

Communication

Attention to detail

Teamwork

Job description

Join us as a Personal Banker

• You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals


• We’ll look to you to proactively find ways to enhance their individual banking experience


• Your career progression is important to us, so we’ll be helping you to achieve a Professional Banker accreditation while working in this role


• This job does not meet Skilled Worker visa sponsorship requirements

What you’ll do

Customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having great conversations, understanding the needs of our customers and helping them with their banking needs


• Completing general banking requests such as payments, balance enquires and transfers when needed


• Helping customers to understand the different ways they can bank with us and the range of services we can offer and booking financial health checks


• Identifying opportunities to help customers fulfil their financial service needs, providing a seamless customer experience

The skills you’ll need

To be successful in this role, you’ll need to have experience of working in a customer facing environment. Strong communication skills are a must, as you’ll need to explain our products and procedures to our customers in an easy to understand way.

You’ll also need:

• A passion for customer service and a strong attention to detail


• The ability to thrive under pressure and have the determination to continuously improve standards for our customers


• Strong interpersonal skills and the ability to work independently as well as part of a team

Hours

35

Job Posting Closing Date:

23/09/2026

Ways of Working:Office First