Personal Banker

NatWest Group; St Peter Port; On-site; GBP 22,000 - 30,000; Full time

Job summary

NatWest Group in the United Kingdom is seeking a Personal Banker to guide and support customers toward their financial goals, delivering outstanding service with accuracy and care. You’ll proactively help customers understand the banking options available, perform routine requests such as payments and transfers, and promote opportunities for financial health checks.

This role offers a clear path to professional accreditation while working in a busy customer-facing environment, with a focus on

Qualifications

• Experience in a customer-facing environment with a focus on delivering excellent service.
• Ability to explain products and procedures clearly to customers.
• Strong communication and interpersonal skills with a customer-first mindset.

Responsibilities

• Provide outstanding service to customers in every interaction.
• Process general banking requests such as payments, balances, and transfers.
• Promote banking options and book financial health checks for customers.
• Identify opportunities to meet customers' financial needs and deliver a seamless experience.

Skills

Customer focus

Communication skills

Attention to detail

Interpersonal skills

Teamwork

Job description

Join us as a Personal Banker

• You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to enhance their individual banking experience
• Your career progression is important to us, so we’ll be helping you to achieve a Professional Banker accreditation while working in this role
• This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

Customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having great conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers when needed
• Helping customers to understand the different ways they can bank with us and the range of services we can offer and booking financial health checks
• Identifying opportunities to help customers fulfil their financial service needs, providing a seamless customer experience

The skills you'll need

To be successful in this role, you’ll need to have experience of working in a customer facing environment. Strong communication skills are a must, as you’ll need to explain our products and procedures to our customers in an easy to understand way.

You’ll also need:

• A passion for customer service and a strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve standards for our customers
• Strong interpersonal skills and the ability to work independently as well as part of a team