Personal Assistant to Directors

Moor Hall Hotel & Spa | 83 Bedrooms | Meetings for up to 250 | Leisure Club & Spa | 2 Restaurants; Sutton Coldfield; On-site; GBP 25,000 - 35,000; Part time

Job summary

Moor Hall Hotel & Spa is seeking a Personal Assistant to Directors to provide essential administrative support in a dynamic environment. The role demands excellent organisational and communication skills, along with proficiency in tools like Excel. Join a renowned family-owned hotel group committed to exceptional service and a supportive work atmosphere.

Benefits

Flexible working hours

Up to 50% off hotel, spa and dining

Additional holiday for long service

Reward and recognition schemes

Free on-site gym membership

Free on-site parking

Qualifications

• Previous experience in a Personal Assistant or senior administrative role required.
• Advanced Excel proficiency with pivot tables and formula-driven reporting.
• Experience in hospitality or fast-paced customer-focused sectors preferred.

Responsibilities

• Provide high-level administrative support to Directors.
• Manage central Customer Care Inbox and follow up on action points.
• Support planning and coordination of internal events.

Skills

Organisational skills

Communication skills

Multitasking abilities

Attention to detail

Tools

Excel

AI tools

Job description

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Join Our Team – Personal Assistant to Directors

Location: Moor Hall Hotel and Spa

Hours – Negotiable (minimum of 25 hours per week across 5 days)

About Us

Webb Hotel Group is a family-owned business operating 4 hotels and a spa across the Midlands and Gloucestershire. With a strong reputation for quality, warmth, and exceptional service, we take pride in creating memorable experiences for our guests — and a welcoming, supportive environment for our team.

The Role

We are looking for a highly organised, proactive and professionalPersonal Assistant (PA)to support both our Chief Executive and Group Operations Director. This is a pivotal role at the heart of our business, providing high-level administrative and organisational support to ensure the smooth running of their day-to-day responsibilities.

You’ll be an expert multitasker, comfortable managing a varied workload in a fast-paced environment, and a confident communicator who can liaise effectively across all levels of the business.

Key Responsibilities

• Provide high-level confidential administrative support to Directors
• Arrange meetings, prepare documents, presentations, reports, and agendas
• Accurately minute meetings and follow up on action points
• Manage the group’s centralCustomer Care Inbox, ensuring queries are dealt with efficiently and professionally
• A keen eye for detail and a natural curiosity are essential for investigating and resolving issues proactively
• Liaise with internal departments and external stakeholders across the business
• Support the delivery of group-wide projects and initiatives
• Be a visible and vocal advocate for the group’s values, aims, and objectives
• Contribute to the planning and coordination of internal events and meetings

What We’re Looking For

• Previous experience in a Personal Assistant, Executive Assistant or senior administrative role
• Strong organisational and multitasking skills with a structured, process-led approach
• Advanced Excel proficiency: confident with pivot tables, VLOOKUPs, charts, and formula-driven reporting
• Experience or interest in AI tools and systemswould be a distinct advantage
• High level of professionalism and confidentiality
• Excellent written and verbal communication skills
• A proactive, flexible and positive attitude
• Experience in hospitality or a similar fast-paced, customer-focused sector would be beneficial

Why Join Webb Hotel Group?

• Flexible working hours (minimum 25 hours per week across 5 days)
• Up to 50% off hotel, spa and dining discounts across our properties
• Additional holiday for long service
• Reward and recognition schemes
• Free on-site gym membership
• Free onsite parking
• A chance to be part of a values-led, people-first business

Apply Now

If you're a detail-oriented professional who thrives in a dynamic environment and is ready to play a vital role in supporting our executive leadership, we’d love to hear from you.

https://webbhotelgroup1.uk.deputy.com/jobs#/2xgPAqgd32C8O9LQO0nfkmDTPvK

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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