Personal Assistant – Domiciliary Care Service

Midland Mencap; Birmingham; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Higher hourly rate

20 days paid holiday

Flexible working

Disability Confident Employer

Support for carers

Job summary

Midland Mencap is seeking a Senior Domiciliary Care Personal Assistant/Care Co-ordinator to provide in-home care and support within the community. You will work under the supervision of the Domiciliary Care Manager to deliver person-centred care and maintain independence for service users and their carers.

The role involves personal care, social support, and coordinating services, with training provided. A permanent, full-time position offering a rewarding career within a values-driven charity.

Qualifications

• Demonstrate clear verbal and written communication.
• Able to complete timesheets, write shopping lists and handle money.
• Able to work independently.
• Able to provide sensitive personal care to diverse citizens.
• Respect for religious and cultural differences in service delivery.
• Provide non-judgemental support to all citizens.
• Willingness to undergo training.
• NVQ/Diploma Level 2 or 3 desirable but not essential.

Responsibilities

• Carry out personal care tasks per assessment and instructions.
• Observe changing needs and report to the Domiciliary Care Manager.
• Provide support for activities of daily living and social needs.
• Assist with domestic duties to maintain a home environment.
• Attend case conferences and meetings as required.
• Manage appointments with healthcare providers and services.

Skills

Verbal & written communication

Independent working

Personal care

Sensitivity & culture

Non-judgemental service

Money handling

Timesheet documentation

Shopping list writing

Education

NVQ/Diploma Level 2 or 3

Job description

Senior Domiciliary Care Personal Assistant/Care Co-ordinator

2 September 2026 - 4 min read.

Hourly Rate

£13.44 per hour

Employment Status

Permanent

Job Purpose

• To provide a range of personal, social, emotional and practical care tasks as required for the well-being of citizens, and their carer, living in their own homes within the community, whilst keeping a watchful brief on their changing needs.
• To work towards an assessed and planned package of person centred care, or maintenance programme, enabling citizens and their carers to exercise control over their own lives by maximising their independence. The provision of a culturally and ethnically sensitive service is integral to the provision of home care.
• To assist in the delivery of a high quality Sitting Service in accordance with agreed standards, organisational policies and procedures.

Duties And Responsibilities

• Will incorporate the proposals of all appropriate legislation and will be carried out following an assessment and instruction from the Domiciliary Care Manager.
• Have individual responsibility, under the supervision of the Domiciliary Care Manager, for the personal needs of citizens.
• Observing each citizen’s changing needs and reporting, on a regular basis, to the Domiciliary Care Manager.
• Providing personal care in a sensitive manner for all citizen groups and their carers living in their own homes within the community (this may include assisting citizens to get up, and go to bed, total body washing, in line with procedures, assisting with toileting, dressing and feeding) and providing carers support.
• Social duties to include shopping, talking with citizens, helping to maintain contact with family, friends, and the local community, escort duties which may include:
  • Escort citizens, e.g. to the shops/bank.
  • Escort citizen on public transport.
  • Escort citizen to e.g. GP practices for appointments, or chiropody treatment etc.
• Undertake essential domestic duties to assist citizen to care for their homes (e.g. cleaning, cooking, laundry), whilst encouraging citizen to retain maximum independence by creating a supportive homely atmosphere.
• Attending case conferences and other meetings as required to facilitate the provision of appropriate person centred support to citizens.
• Making appointments for citizens with e.g. a Doctor, Nurse or Chiropody Services.
• Able to provide sleep-in duties as required.
• Assisting citizens, where instructed by the Domiciliary Care Manager, in the management of their income, paying rent and other household bills, and keeping a strict account for checking by the Domiciliary Care Manager.
• To attend Training Courses as required to develop skills and knowledge to improve the quality of service provision.
• Carry out any other duties and responsibilities within the scope and spirit of the job purpose and grade as may be required.

Health And Safety

• Ensure the Health & Safety requirements of the organisation and relevant legislation are met.

Other

• Undertake any other duties consistent with the objectives of the post, as required by the Manager.

Person Specification

• Previous experience of giving personal care to adults with specific needs for example, disabilities or learning difficulties is desirable but not necessary as full training will be provided.

Essential Skills And Abilities

• Communicate verbally and in writing in a comprehensive manner.
• Able to complete a timesheet, write a shopping list and handle money.
• Able to work by yourself.
• Able to provide sensitive and appropriate personal care to men, women and children.
• Having an awareness, understanding and willingness to meet the needs of people from different religious and cultural backgrounds.
• Be able to provide a service in a non-judgemental way to all citizens.

Training

• Essential that you are willing to undergo training.

Education/Qualifications

• NVQ/Diploma Level 2 or 3 is desirable but not essential.

The Benefits Of Working For Midland Mencap

Midland Mencap only employs the best staff who believe in our vision and mission and reflect this in their working practice. In turn, Midland Mencap can offer you benefits not provided by other providers, including:

• Higher than the average hourly rate of pay compared to many care providers
• 20 days of paid holiday per year (not including bank holidays). This will increase to 25 days with years of service
• All of our buildings are fully accessible and include personal care suits
• Midland Mencap is Disability Confident Employer and encourages people with a disability or long term health condition to apply for job roles
• Midland Mencap is signed up to the ‘Working for Carers’ charter. We can support family carers to work around their caring responsibilities
• All of our employees are automatically enrolled on the ‘Health Assured- Employee Assistance Programme’ which offers confidential advice and support for personal and work-related issues
• We offer flexible working and full and part-time employment to enable staff to work around their caring or family commitments
• Statuary sick, maternity and paternity pay in accordance with government guidelines
• After three months of continues, regular employment, we can provide a proof of employment letter for staff members, to support finance applications.
• Relevant training to ensure staff are competent and confident to do their job
• The opportunity to learn, improve your skills and progress in your professional career
• A strong network of support from the management team and the opportunity to progress within Midland Mencap

Why Work with Midland Mencap?

• Join a passionate, inclusive, and community-led organisation making a real impact.
• Flexible and family-friendly working practices.
• Learning, development, and progression opportunities.
• Supportive team culture and access to employee wellbeing services.
• Pension scheme and expenses reimbursement.