Personal Assistant

ING; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Health cover

Generous pension

Annual leave

Employee Assistance Program

Job summary

ING is seeking a proactive Personal Assistant to the Senior HR Director Retail Banking in London. You will provide executive support, manage complex diary, coordinate meetings and travel, and liaise with senior stakeholders across countries.

This role is central to a global HR environment, demanding discretion and strong stakeholder management. You will work with Microsoft 365 and internal systems, bringing clarity to a busy leadership agenda while supporting travel, events and cross-country

Qualifications

• Experience coordinating diary, meetings and travel across multiple time zones.
• Strong stakeholder management and ability to liaise with senior leaders.
• Discretion, integrity and confidentiality in handling HR information.
• Proficiency with Microsoft 365 and related collaboration tools.

Responsibilities

• Manage a complex diary, balancing priorities across global time zones.
• Coordinate key Retail HR meetings, leadership forums and rhythms.
• Prepare briefing packs and background information for meetings.
• Serve as a trusted point of contact for senior stakeholders and HR colleagues.
• Support travel, events and offsite logistics from planning to execution.

Skills

Diary management

Stakeholder management

Travel coordination

Microsoft 365

Executive support

Tools

Internal systems

Job description

Are you a proactive, highly organised professional who enjoys creating structure, connecting stakeholders and helping senior leaders operate at their best? As Personal Assistant to the Senior HR Director Retail Banking, you will play a key role in keeping the Retail HR agenda running smoothly across countries, leadership forums and strategic people priorities. This is a dynamic role at the heart of a global HR environment, where attention to detail, discretion and strong stakeholder management make a real impact.

The team

Retail HR partners with Retail Banking leaders, country HR teams and central HR specialists to enable the people strategy across Retail Banking. The team supports business priorities across areas including Private Individuals, Business Banking, Private Banking, Wealth Management and Investments, with a strong focus on leadership, talent, learning, performance, recruitment, employee experience and transformation. You will work closely with the Senior HR Director Retail Banking, the Business Manager and the broader Retail HR community, helping to coordinate rhythms, priorities and connections across a fast-moving international environment.

Roles and responsibilities

You will provide proactive, high-quality executive support to the Senior HR Director Retail Banking, ensuring that priorities, meetings, communications and follow-ups are managed effectively. Key responsibilities include:

• Managing a complex diary, balancing strategic priorities, global time zones, meeting cadences, travel time, focus blocks and urgent business needs.
• Coordinating key Retail HR meetings, leadership forums and recurring rhythms, including agendas, materials, logistics, actions and follow-ups.
• Preparing briefing packs, decision lists and background information so the Senior HR Director is well prepared for meetings and stakeholder engagements.
• Acting as a trusted point of contact for senior stakeholders, country HRDs, PAs, HR Business Partners, the Business Manager and central HR colleagues.
• Supporting travel, offsites, visits and event logistics, ensuring a smooth experience from planning through to delivery.
• Managing approvals, signatures, documentation, distribution lists and shared folders with accuracy, appropriate confidentiality and good file hygiene.
• Identifying potential blockers early, chasing actions with context and helping the team stay aligned on priorities, deadlines and next steps.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

You will be at your best in this role if you are comfortable working independently, building trusted relationships and bringing clarity to a busy senior leadership agenda. We are looking for someone who can:

• Bring strong organisational judgement to complex diary, meeting and travel planning, anticipating what is needed and adjusting quickly when priorities change.
• Communicate clearly and confidently with senior stakeholders, colleagues and PA communities across countries and functions.
• Handle sensitive information with discretion, integrity and a strong understanding of confidentiality in an HR environment.
• Create structure from ambiguity by keeping track of actions, deadlines, materials and decisions in a clear and reliable way.
• Work confidently with Microsoft 365 and internal systems, using digital tools to collaborate, organise information and improve ways of working.
• Stay curious, adaptable and positive, with the confidence to challenge constructively and the service mindset to make things easier for others.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life https://careers.ing.com/en/UKHome

The benefits of working with us at ING include:

• Comprehensive health cover, including private medical, dental, vision, health screening and in-person GP appointments
• Generous pension scheme and financial protection, including life assurance, income protection, access to pension guidance and will writing services, and an interest-free season ticket loan
• Hybrid working and flexibility to work remotely for up to 30 days abroad
• Generous annual leave, with the option to purchase additional days and time off for key life events
• Wellbeing and family support, including an Employee Assistance Programme, back-up child and elder care, enhanced family leave policies and support coaching for new parents
• Lifestyle benefits such as electric vehicle and cycle to work schemes, an on-site gym and access to on-site staff restaurant and barista coffee facilities
• Opportunities for personal and professional growth through mentoring, learning, short-term assignments and international career development
• Opportunities to build strong connections through volunteering, employee forums and social clubs

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About us

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