Personal Assistant

Consumer Additions and Consumer Exec; England; On-site; GBP 36,000 - 56,000; Full time

Job summary

A luxury fashion atelier in London is seeking a PA & Office Manager to support the Founder. This role requires managing client communications and providing high-level administrative assistance while maintaining the smooth operation of a high-end environment. The ideal candidate will possess excellent communication skills and previous experience supporting senior leadership. This position is full-time and office-based, with a focus on enhancing client service and operational efficiency.

Qualifications

• Previous experience supporting senior leadership or founders.
• Ability to multitask and prioritize effectively.
• Appreciation for craftsmanship and luxury service.
• Effective project management capabilities.
• Ability to interact with clients, the public, and professionals at all levels.
• Strong IT skills, including Microsoft Office and cloud-based systems.
• Ability to multitask and prioritise effectively.
• Experience supporting senior leadership or founders.

Responsibilities

• Manage front-of-house experience and communications.
• Provide comprehensive administrative support to the Founder.
• Organise meetings, events, and travel arrangements.
• Oversee diary/calendar across multiple locations and events.
• Manage finances including invoices, payments, and payroll.
• Coordinate travel for the Founder and colleagues.
• Oversee VIP orders from the Founder’s private client list.
• Organise meetings, events, and conference calls.
• Maintain client CRM databases, newsletters, and event lists.
• Oversee deliveries, exports, and customs queries.
• Collaborate with PR and marketing on requests.
• Support ad hoc projects like photoshoots and shows.
• Ensure smooth daily operations and a welcoming workplace.
• Manage facilities and contractors, including fire safety and PAT testing.
• Maintain office and atelier supplies.

Skills

Excellent written and verbal communication skills

Strong organisational and time management abilities

High level of professionalism and discretion

Proactive and self-motivated

Strong IT skills (Microsoft Office, cloud-based systems)

MS Office

Client relationships

Executive support

Tools

CRM systems

MS Office

Job description

Consumer Additions and Consumer Exec provided pay range

This range is provided by Consumer Additions and Consumer Exec. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Consumer Additions and Consumer Exec

Associate Director @ Consumer Additions | Talent Acquisition, Fashion, Retail, Beauty & Lifestyle

Location - London - full-time office

PA & Office Manager required for a luxury fashion atelier based in London, renowned for bespoke craftsmanship and exceptional client service. This is a rare opportunity to work closely with a leading figure in luxury fashion and craft, supporting the smooth running of a high‑end, client‑facing atelier.

This role will provide high‑level administrative and operational support to the Founder / Creative Director, ensuring the seamless running of their professional schedule, business operations, and day‑to‑day activities at the London atelier.

Key Responsibilities

• Act as the first point of contact for clients, suppliers, press, and visitors, managing front‑of‑house experience, telephone calls, emails, and general enquiries.
• Provide comprehensive administrative and organisational support to the Founder, including calendar management, correspondence, and scheduling of meetings.
• Manage multiple email accounts for the business, handling client communications, phone follow‑ups, scheduling, and confirming appointments.
• Oversee diary/calendar management across multiple business locations, keeping teams updated on client appointments and key events.
• Manage business finances including raising invoices, processing payments, organizing payroll.
• Manage travel for the Founder and colleagues, including detailed itineraries, visa arrangements, travel packing, and shipment of trunks/luggage.
• Oversee personal VIP orders and requests from the Founder’s private client list.
• Organise and coordinate meetings, events, engagements, and conference calls.
• Maintain and update company databases, including client CRM systems, subscription lists, waiting lists, newsletters, and event lists.
• Oversee delivery arrangements, including exports, customs queries, and ensuring clients are kept informed of any delays.
• Liaise with PR and marketing teams on press and social media requests.
• Support ad hoc projects such as photoshoots, newsletters, shows, and company events.
• Ensure the smooth running of the atelier’s daily operations, maintaining a welcoming and professional client‑facing environment.
• Manage facilities and contractors, including building maintenance, repairs, and compliance (fire panels, extinguishers, PAT testing).
• Maintain office and atelier supplies, including marketing materials, branded items, stationery, and garment packaging.

Skills and Experience

• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• High level of professionalism, discretion, and gatekeeping skills.
• Effective project management capabilities.
• Ability to interact with clients, the public, and professionals at all levels and maintain strong relationships.
• Strong IT skills, including Microsoft Office and cloud‑based systems.
• Ability to multitask and prioritise effectively.
• Appreciation for craftsmanship and luxury service.
• Proactive, self‑motivated, and able to anticipate the needs of the business owner.
• Previous experience supporting senior leadership or founders.

This role is fully office based in central London, working 9am-6pm.

Seniority level

Mid-Senior level

Employment type

Full‑time

Job function

Administrative

Industries

Retail Apparel and Fashion