Performance Team Leader

Merlin Entertainments; City of Edinburgh; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Monthly bonus

Merlin Magic Pass

Staff discount

20% LEGO discounts

Enjoy the Ride Pass

Employee discount site

Volunteer days

Job summary

Merlin Entertainments Edinburgh Dungeon is seeking a dedicated Performance Team Leader to drive the day-to-day operation of the Performance Department. You will coach cast members, support recruitment, and help deliver our signature, unforgettable guest experiences on stage and off.

The role requires strong leadership and the ability to manage multiple shows with calm under pressure. You will report to the Performance Manager and work five days out of seven, including weekends and bank holidays,

Qualifications

• Proven ability to lead a team in a live performance environment.
• Ability to coach performers to achieve high standards on stage.
• Strong communication and interpersonal skills with guests and colleagues.

Responsibilities

• Lead and oversee the Performance Department to ensure high theatrical standards.
• Coach performers, oversee auditions, and develop show quality.
• Coordinate meetings, provide feedback, and support recruitment and onboarding.

Skills

Leadership

Coaching

Communication

Decision making

Guest experience

Education

Relevant theatre/performing arts experience

Job description

OI PEASANTS. YES, YOU.

THE EDINBURGH DUNGEON IS RECRUITING…

Fancy a starring role as a Performance Team Leader here at Edinburgh Dungeon, orchestrating outrageous behaviour, questionable decisions and a truly inhospitable atmosphere? Excellent. You sound unwell enough already.

Reporting to the Performance Manager, you'll help lead the efficient operational and artistic running of the Performance Department, ensuring exceptionally high theatrical standards and delivering the uniquely horrible (yet unforgettable) experiences our guests have come to expect.

You'll lead by example as part of our cast, supporting performers to bring our shows to life every day. From coaching performance techniques and character development to costume presentation, make-up and prop use, you'll help maintain the high standards that keep our guests screaming for more.

You'll also support the recruitment and audition process, help onboard and develop new performers, coordinate departmental meetings and provide ongoing coaching and feedback to ensure every member of the cast is performing at their best. In the absence of the Performance Manager, you'll act as a key point of contact for the department, helping to keep the show running smoothly both on and off stage.

This is a full-time permanent role, working any 5 days from 7, including a fair share of weekends and bank holidays as required.

Does this sound like it could be you? The cell doors are open and ready to welcome you...

Qualifications & Experience

• Previous Team Leader, supervisory or duty management experience (desirable)
• Experience performing in front of live audiences or working within a theatre, entertainment, visitor attraction or similar environment
• The ability to coach, support and develop performers to achieve high standards
• The ability to self-manage, prioritise tasks and remain calm under pressure
• Strong communication and interpersonal skills
• Experience building positive working relationships with colleagues and guests
• Confidence making day-to-day decisions and resolving issues effectivelyAn passion for delivering exceptional guest experiences
• An understanding of live performance and the confidence to lead by example on stage

Benefits

• Monthly bonus based on guest satisfaction
• Merlin Magic Pass: Free access to all our attractions worldwide for you, your friends, and family.
• 25% discount in our retail shops and restaurants.
• 40% off LEGO online.
• Enjoy the Ride Pass: Giving you and 5 others a Merlin Annual Pass (Gold edition).
• Access to an exclusive employee discount website and much more
• X2 volunteer days per year

If you have any questions or require assistance due to a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Competitive