Performance Team Leader

ASVA; City of Edinburgh; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus

Merlin Magic Pass

Retail discount

LEGO discount

Ride Pass

Discount portal

Job summary

Edinburgh Dungeon is seeking a Performance Team Leader to orchestrate our high-energy, theatrical department. Reporting to the Performance Manager, you will coach performers, oversee on-stage and off-stage cues, and ensure the guests experience the uniquely horrible shows.

You will help with recruitment and auditions, onboard new performers, run departmental meetings, and provide ongoing coaching. This is a full-time role, with 5 days out of 7 including some weekends and bank holidays.

Qualifications

• Previous Team Leader or supervisor experience.
• Experience performing in front of live audiences.
• Ability to coach and develop performers.
• Ability to self-manage and stay calm under pressure.
• Strong communication and interpersonal skills.
• Experience building positive relationships with guests.
• Confidence to lead by example on stage.

Responsibilities

• Lead operational and artistic running of the Performance Department.
• Coach performers and manage day-to-day show delivery.
• Support recruitment, auditions and onboarding.
• Coordinate departmental meetings and provide feedback.
• Act as a key contact for the department when the Performance Manager is absent.
• Work five days out of seven, including weekends and bank holidays.

Skills

Team Leadership

Live Performance

Coaching Performers

Communication Skills

Interpersonal Skills

Decision Making

Guest Experience

Stage Direction

Job description

Fancy a starring role as a Performance Team Leader here at Edinburgh Dungeon, orchestrating outrageous behaviour, questionable decisions and a truly inhospitable atmosphere? Excellent. You sound unwell enough already.

Reporting to the Performance Manager, you'll help lead the efficient operational and artistic running of the Performance Department, ensuring exceptionally high theatrical standards and delivering the uniquely horrible (yet unforgettable) experiences our guests have come to expect.

You'll lead by example as part of our cast, supporting performers to bring our shows to life every day. From coaching performance techniques and character development to costume presentation, make-up and prop use, you'll help maintain the high standards that keep our guests screaming for more.

You'll also support the recruitment and audition process, help onboard and develop new performers, coordinate departmental meetings and provide ongoing coaching and feedback to ensure every member of the cast is performing at their best. In the absence of the Performance Manager, you'll act as a key point of contact for the department, helping to keep the show running smoothly both on and off stage.

This is a full-time permanent role, working any 5 days from 7, including a fair share of weekends and bank holidays as required.

Does this sound like it could be you? The cell doors are open and ready to welcome you…

Qualifications & Experience

• Previous Team Leader, supervisory or duty management experience (desirable)
• Experience performing in front of live audiences or working within a theatre, entertainment, visitor attraction or similar environment
• The ability to coach, support and develop performers to achieve high standards
• The ability to self-manage, prioritise tasks and remain calm under pressure
• Strong communication and interpersonal skills
• Experience building positive working relationships with colleagues and guests
• Confidence making day-to-day decisions and resolving issues effectively
• A passion for delivering exceptional guest experiences
• An understanding of live performance and the confidence to lead by example on stage

Benefits

• Monthly bonus based on guest satisfaction
• Merlin Magic Pass: Free access to all our attractions worldwide for you, your friends, and family.
• 25% discount in our retail shops and restaurants.
• 40% off LEGO online.
• Enjoy the Ride Pass: Giving you and 5 others a Merlin Annual Pass (Gold edition).
• Access to an exclusive employee discount website and much more

Application Deadline: Tuesday 20/10/2026