Performance Support Assistant

East Cheshire NHS Trust; Macclesfield; On-site; GBP 26,000 - 27,000; Full time

Job summary

East Cheshire NHS Trust in Macclesfield is seeking a Performance Support Assistant to join the Transfer of Care Hub. The role supports patient flow and assists with pathway 2 assessments, using a range of IT systems, and handles telephone enquiries.

You will work with nurses, therapists, social workers and other professionals, collecting and reporting data to support the organisation. Applicants should have excellent communication skills, be well organised and comfortable with confidential

Qualifications

• Excellent communication skills and organisation.
• Confident using a variety of IT systems.
• Ability to handle confidential information.
• Experience in administrative environments.

Responsibilities

• Support patient flow and assist with pathway 2 assessments.
• Complete required computer systems to support discharge processes.
• Handle telephone enquiries.
• Collate, report and present data to support the team.

Skills

Excellent communicator

Organised

IT systems proficiency

Education

GCSEs including English

Tools

Clinical/Administrative IT systems

IT literacy

Job description

Main area Administrative and Clerical Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (8.30 - 4.30) Job ref 209-A-26-8033372-B

Site Macclesfield District Town Victoria Road, Macclesfield Salary £25,760 - £27,476 per annum, pro rata (subject to job matching) Salary period Yearly Closing 28/09/2026 23:59

It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.

Job overview

*Subject to job matching*

An exciting opportunity has arisen for a Performance Support Assistant in the friendly and supportive admin team, within the Transfer of Care Hub.

We are looking for an individual who is an excellent communicator, is organised and confident using a variety of IT systems. The post holder will need a to Support the team with patient flow, supporting with the outcome of pathway 2 assessments, completing necessary computer systems to support the flow of patients through the discharge process in a timely manner and support with telephone enquiries.

Hours per week: 37.5 (full and part time hours available)

Main duties of the job

The successful candidate will provide essential support to a group of nurses, therapists, social workers and other professionals by communicating with a variety of services, both internally and outside agencies. They will be responsible for collecting, collating and reporting a variety of data to support the organisation.

We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.

Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.

Working for our organisation

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Detailed job description and main responsibilities

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job you’re applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). In order to facilitate applications from all members of the community the Trust is able to offer services including Braille Applications and Interpreting Services.

Person specification

Qualifications

• 5 GCSE’s or equivalent, grade C or above. Must include English.

Knowldge and Skills

• Computer literacy Awareness of current NHS Priorities and targets
• Good communicator – able to deal with people at all levels
• Ability to handle sensitive information without compromising confidentiality or trust

Experience

• Ability to work independently prioritising workload in a fast-paced environment.
• Experience of working with confidential information and understanding of data protection principles
• Experience using clinical or administrative IT systems
• Previous experience in an administrative team

Other

• Proven ability to communicate effectively with multidisciplinary teams
• Ability to identify issues and elevate appropriately
• Caring and understanding
• Able to demonstrate compassion and empathy
• Reliable
• Flexible approach to working
• Excellent interpersonal skills

Further Information

• Please provide any additional relevant information to support your application. Please note that this is a non-scoring question

Other Role Requirements

• Please refer to the job description and person specification for further details regarding the role requirements