Performance & Standards Lead - Coaching & Quality

Pro Staff Recruitment Ltd; Olney; On-site; GBP 40,000 - 50,000; Full time

Job summary

Pro Staff Recruitment Ltd is seeking a Performance & Standards Manager based in Olney, Buckinghamshire. You will own performance, productivity and professional standards across sales and collections teams, delivering regular floor walks, monitoring calls and coaching to meet standards.

You'll work closely with sales and collections managers to drive results, monitor KPIs, identify improvement areas and maintain a professional, productive environment.

Qualifications

• Proven experience in performance, quality assurance or operational management.

Responsibilities

• Carry out floor walks to monitor activity, productivity and standards.
• Listen to calls and assess quality and compliance.
• Monitor KPIs and identify performance gaps.
• Provide feedback and coaching to improve performance.
• Report findings to senior management.
• Promote a professional, results-focused environment.

Skills

Floor walks

Call monitoring

KPIs tracking

Coaching

Performance mgmt

Quality assurance

Job description

Pro Staff Recruitment Ltd is seeking a Performance & Standards Manager based in Olney, Buckinghamshire. You will own performance, productivity and professional standards across sales and collections teams, delivering regular floor walks, monitoring calls and coaching to meet standards.

You'll work closely with sales and collections managers to drive results, monitor KPIs, identify improvement areas and maintain a professional, productive environment.