Performance Marketing Manager

Dorchester Collection

Greater London

On-site

GBP 75,000 - 95,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Complimentary hotel stays

Dining/retail discounts

Wellbeing and health benefits

Professional development

Season ticket loan

Job summary

Dorchester Collection in the United Kingdom seeks a Performance Marketing Manager to own revenue growth across its luxury hotel portfolio. You will lead paid media strategy, CRM initiatives, and analytics to drive direct revenue and ROAS, while managing agencies and cross-functional teams.

You will optimise multi-channel campaigns, balance brand integrity with revenue ambition, and coach a junior marketer. Hybrid work setup with on-site offices in Knightsbridge and occasional remote Fridays

Qualifications

Experience in performance marketing for luxury/hospitality brands.
Proven ability to manage six-figure paid media budgets with revenue outcomes.
Experience managing agencies end-to-end: strategy, performance, spend, and contracts.
Proficiency in GA4, attribution modelling, and revenue analytics.
Experience planning multi-property or multi-market campaigns.
Experience leading one marketing executive or coordinator.
Ability to collaborate across hotel commercial teams with multiple stakeholders.

Responsibilities

Own performance marketing and revenue growth across the Dorchester Collection portfolio.
Develop and execute paid media strategy across search, social, display, and programmatic channels.
Own CRM strategy: lifecycle programmes, personalization, audience development, and attribution.
Lead campaign planning from brief to execution and post-campaign analysis.
Manage agency relationships: briefings, performance reviews, and budget allocation.
Own analytics and reporting: define KPIs and translate insights into decisions.
Manage the performance marketing budget with revenue accountability.
Collaborate with hotel commercial teams to align activity with property objectives.
Identify growth opportunities through new channels and testing frameworks.

Skills

Paid media

CRM

Data analytics

Agency management

GA4

Programmatic

Budget management

Multi-property planning

Team leadership

Education

Degree in marketing or related field

Tools

Google Ads

Meta Business Suite

DV360

Salesforce Marketing Cloud or Adobe Campaign

Job description

We care about your career and are known for having the absolute best people in the industry. When you join us as a Performance Marketing Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

As Performance Marketing Manager at Dorchester Collection, here are just some of the great benefits you will receive:

Complimentary stays with breakfast included in all 10 Dorchester Collection hotels
50% off at bars and restaurants within all of our Dorchester Collection hotels
£750 Refer a friend bonus scheme
World class development opportunities
Social events throughout the year
Workday Lunches in the form of a prepaid contactless card
Season ticket loan and cycle to work scheme
Exclusive Access to a discount platform featuring 1000s of retailers
Subsided access to gyms, fitness classes and wellness experiences
Private medical insurance

What you’ll do

As the Performance Marketing Manager, you will be responsible for owning the performance marketing and revenue growth across the Dorchester Collection portfolio, driving measurable commercial returns through paid media, CRM and data-driven campaign strategy. In this role, you will:

Develop and execute paid media strategy across search, social, display, and programmatic channels, with full accountability for direct revenue targets and ROAS
Own the CRM strategy: lifecycle programmes, personalisation frameworks, audience development, and revenue attribution
Lead campaign planning from brief through execution and post-campaign analysis, ensuring alignment with brand and commercial priorities
Manage agency relationships: briefing, performance reviews, budget allocation, and contract negotiations
Own analytics and reporting: define KPIs, interpret performance data, and translate insights into actionable commercial decisions
Manage performance marketing budget with clear revenue accountability
Partner with hotel commercial teams to align activity with property-level objectives and promotional calendars
Identify opportunities for growth through new channels, audiences, and testing frameworks
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Digital Marketing Manager you’ll have the opportunity to bring these to life and continue to create our legacy
Lead and support the Digital Marketing Executive by setting clear goals, providing regular feedback and coaching, encouraging professional growth, and helping prioritise day-to-day activities to deliver successful campaigns.

The items shared are the essence of a day in the life of a Performance Marketing Manager, but we’ll make sure you are provided with specifics on how we care for our brand

The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge. You are able to work from home on Fridays.

What you’ll bring

Previous experience in performance marketing in luxury hospitality, travel, or premium lifestyle brands
Previous experience managing six-figure paid media budgets with demonstrable revenue outcomes and direct commercial accountability
Proven experience managing agency relationships end-to-end: setting strategy, challenging performance, reallocating spend, and holding partners to commercial standards
Deep, hands-on expertise across Google Ads, Meta Business Suite, programmatic (DV360 or similar), and at least one enterprise CRM platform (Salesforce Marketing Cloud, Adobe Campaign, or equivalent)
Fluent in GA4, attribution modelling, and revenue analytics; able to interpret data and translate it into actionable commercial decisions
Experience with multi-property or multi-market campaign planning
Experience directly line managing at least one marketing executive or coordinator; comfortable setting objectives, giving feedback, and developing junior talent
Ability to manage upwards and sideways across hotel commercial teams, balancing multiple stakeholders without direct authority
Strategic thinker who can balance brand integrity with revenue ambition
Degree in marketing, business, or related field, or equivalent commercial experience

Job Location

United Kingdom

Location

3rd Floor, 1 Knightsbridge SW1X 7LX London

Who we are

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Our Hotels

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update.

Reference

2026-6406

You may be interested in these vacancies