Performance Manager

Thames Water Utilities Limited; Witney; On-site; GBP 41,000 - 51,000; Full time

Benefits offered by this job

Competitive salary

Development plan

Job summary

Thames Water Utilities Limited is recruiting an Operations Performance Manager to lead a 2-3 person team across Witney and surrounding sites in Wastewater operations. The role focuses on safety, performance and project delivery.

You will travel between sites, manage up to 15 Sewage Treatment Works, supervise up to 12 technicians, and drive improvements while ensuring regulatory compliance and customer service excellence.

Qualifications

• 2-3 years of successfully managing an operational team with strong leadership
• Ideally IOSH- or equivalent-qualified to lead Health & Safety culture
• Excellent communication and interpersonal skills with the ability to give constructive feedback
• Proven ability to analyse data using Microsoft Excel/Word/PowerPoint

Responsibilities

• Lead the Health & Safety culture of the team and ensure total compliance
• Manage performance of Sewage Treatment Works to meet plant availability and quality targets
• Drive work management and staff development to raise team performance
• Own and manage budgetary/financial activities and drive efficiencies
• Deliver exceptional service to customers and stakeholders

Skills

Leadership

Health & Safety

Communication

Data analysis

Education

IOSH or equivalent qualification

Tools

Excel

Word

PowerPoint

Job description

Do you enjoy working in a team, driving high Health and Safety standards that make you proud, driving the performance of not only yourself but also your team, communicating with others at all levels, and, most of all, love working in an environment where every day is different and offers you unknown challenges that put our service one of the key essentials to us all?

With the rapidly changing environment and all the complexities this brings, working as an Operations Performance Manager will provide you with a wealth of different activities to sink your teeth into.

We have a great opportunity for a newly created role working across the geographical area of Witney and the surrounding area, where you will be assisting with the day-to-day running of up to 15 Sewage Treatment Works, along with managing a small multi-skilled team of up to 12 technicians.

With the impact of our operations on the environment being at the forefront of everything we do, you will be tasked with driving improvements in the operations of your sites and the assets within them, looking at ways to change what we do for the better of all parties, mainly our customers and, of course, THE ENVIRONMENT.

In order to achieve your goals, you will need to inspire and motivate your team whilst also being able to empathise and understand each person in your team, helping us build a strong team environment.

You will operate out of the main site at Witney STW but will visit other sites, making a driving licence and car ownership essential, as you will need to travel throughout your working week. You will work 36 hours a week Monday to Friday, along with participating in an out-of-hours rota for escalations and advice, as we are a 24-hour business.

If this is you, we are looking for someone to join our Thames Valley North Operations Team in Wastewater, which offers a brilliant opportunity for you to establish a career with Thames Water in frontline operations.

The main objectives of the role?

• Health and Safety - This is our number 1 priority for everyone in our team, and you will effectively lead the Health & Safety culture of the team, as well as driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to.
• Process Management - We need to protect our environment, and we are looking for someone who can effectively manage performance management our Sewage Treatment Works site compliance by ensuring the site achieves and maintains its required plant availability and reliability to meet quality targets that is set by our regulator.
• Performance Management - Driving the team to achieve optimal performance in terms of work management, along with being responsible for developing the team and introducing new skills and Health & Safety awareness.
• Financial Management - owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
• Customer & Stakeholder Management - ensuring an exceptional service to our customers with early personal interventions as required.

As you will be able to see from the above, there are plenty of things to help you feel fulfilled at work and the sense that you have achieved something.

Who are we looking for and what skills must you have?

• Experience of 2-3 years of successfully managing an operational team, being able to demonstrate strong leadership skills and the ability to develop, coach, motivate and engage a team. Connecting and collaborating intensively within your team and across the organisation.
• Experience of leading and demanding a Health & Safety culture, driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to. Ideally, you will be IOSH- or equivalent-qualified.
• A leader with excellent communication and interpersonal skills, with the ability to listen and offer sound feedback. A vision for the business and the wider team, and the ability to adapt and be decisive in a rapid pace environment.
• Proven track record of raising the standards within a team.
• Computer literate. Be able to analyse data on Microsoft Packages such as excel / word / power point.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

• Competitive salary up to £46,000 per annum depending on skills and experience.
• A development plan will be started as part of your induction plan to ensure you have the right skills to do the role and most of all to develop you.