Performance Manager

TN United Kingdom; Borough of Spelthorne; On-site; GBP 35,000 - 44,000; Full time

Job summary

Join a forward-thinking company dedicated to delivering essential water services. In this role, you'll manage a dynamic team, ensuring safety and efficiency while optimizing service delivery. With a focus on process management and stakeholder engagement, you'll play a crucial role in enhancing customer experience and meeting financial targets. Enjoy a competitive salary, comprehensive training, and generous holiday benefits in a diverse and inclusive workplace that values your contributions. If you're passionate about making a difference in the water industry, this is the opportunity for you.

Benefits

26 days holiday per year

Contributory pension up to 12%

Annual Personal Medical Assessments

Full training package

Wider benefits scheme for wellbeing

Qualifications

• Experience in managing and supporting a team with a focus on development.
• Strong background in process management, operations, and stakeholder engagement.

Responsibilities

• Manage a team of Slow Sand Filter Operators and ensure safety and compliance.
• Prepare reports and presentations for key stakeholders as required.
• Collaborate with the Technical team to ensure asset availability.

Skills

Team Management

Communication Skills

Interpersonal Skills

Organisational Skills

Process Management

Stakeholder Engagement

Customer Focus

Education

Experience in Water Industry

Valid UK Driving Licence

Job description

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• Controlling and auditing site activity, ensuring the safety of the team, contractors, and other third parties through the consistent application of company Health & Safety policies.
• Managing a team of Slow Sand Filter Operators and a Working Supervisor to perform effectively against internal and external targets.
• Delivering increasing levels of customer experience and optimising service delivery.
• Preparing reports and presentations for key stakeholders as required.
• Ensuring the team aligns with production plans and service agreements are met.
• Collaborating with the Technical team to ensure assets are available and in sound working order.
• Managing budgets and costs to meet and exceed financial targets while maintaining quality.
• Maintaining the operability of the Slow Sand Filter team’s mobile plant by certifying effective maintenance, diagnosing faults, and working with maintenance contractors.
• Participating in an out-of-hours roster with the management team may be required.

What you should bring to the role

• Experience in managing and supporting a team, with the ability to develop and encourage team members.
• Water industry experience and knowledge of the clean water process are beneficial but not essential.
• Experience operating mobile plant is advantageous.
• Good communication, interpersonal, and organisational skills, with attention to detail and the ability to manage workload under pressure.
• Confidence in presenting key findings and liaising with managers at all levels.
• A strong background in process management, operations, engineering, finance, H&S, stakeholder engagement, and customer focus is essential.
• A valid UK driving licence is required.

What’s in it for you?

• Competitive salary up to £44,000 per annum depending on skills and experience.
• Full training package provided.
• 26 days holiday per year, increasing to 30 with service, plus bank holidays.
• Contributory pension – Defined Contribution, up to 12% with 2x employee contribution.
• Annual Personal Medical Assessments.
• Wider benefits scheme including offers and resources to support wellbeing.

Who are we?

At Thames Water, our purpose is to deliver life’s essential service so our customers, communities, and planet can thrive. Water is vital for all living things, and we’re committed to managing it responsibly amidst challenges like extreme weather. Join us to play your part in this essential mission.

Working at Thames Water

We value diversity and inclusion, aiming to create a workplace that reflects society. We encourage applications from all backgrounds and provide support throughout the recruitment process.