Performance Insights Analyst: Optimize Debt Recovery & Outcomes

Ventula Consulting; Nottingham; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Contributory pension

Healthcare

Life cover

Income protection

26 days holiday + birthday off

Buy/sell holiday

Job summary

Ventula Consulting Ltd. is looking for a Performance Insights Analyst to join our Debt Services Data & Analytics team in the UK.

You’ll analyze how debt portfolios perform and identify ways to improve collections, recoveries and customer outcomes across Nottingham, London and Leeds. You’ll work with internal teams and clients to answer practical questions, translate objectives into analyses, and present clear recommendations that measure impact over time.

Qualifications

• Hands-on experience with databases and preparing, querying or manipulating datasets using SQL, Python, R or Excel.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to translate a business objective into a clear analytical question and explain findings to varied audiences.
• Confidence building relationships with stakeholders and using evidence to influence decisions.
• Experience delivering accurate, high-quality work to tight deadlines.
• Experience designing, delivering or improving collections strategies would be an advantage.
• A numerical degree or equivalent experience is desirable.

Responsibilities

• Analyse collections and recoveries data to identify trends and opportunities for improvement.
• Collaborate with stakeholders to understand needs, define what to measure and design analyses.
• Present findings to internal teams and clients with practical next steps.
• Monitor customer outcomes alongside collections performance to assess impact.
• Help develop standards for measuring recoveries performance across portfolios.
• Collaborate with the Data & Analytics team to deliver client improvements.

Skills

SQL

Python

R

Excel

Data analysis

Education

Degree in mathematics or statistics

Tools

Job description

Ventula Consulting Ltd. is looking for a Performance Insights Analyst to join our Debt Services Data & Analytics team in the UK.

You’ll analyze how debt portfolios perform and identify ways to improve collections, recoveries and customer outcomes across Nottingham, London and Leeds. You’ll work with internal teams and clients to answer practical questions, translate objectives into analyses, and present clear recommendations that measure impact over time.