Performance Improvement Manager

SES Water

Redhill

Hybrid

GBP 65,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

25 days annual leave (plus bank hols)

Holiday buy and sell scheme

Company bonus scheme

Pension with company contribution

Life assurance

Enhanced family leave provisions

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Job summary

SES Water Limited is seeking a Performance Improvement Manager to drive operational excellence across the Production function. Reporting to the Head of Production, you will lead business improvement initiatives, strengthen governance and performance management, and provide specialist support enabling safe, reliable, efficient, and continuously improving operations.

You will collaborate with Production Managers, Maintenance, Finance and Quality teams to identify productivity improvements, cost

Qualifications

Significant experience in improving operational performance and processes.
Experience using data to identify trends and risks.
Experience building dashboards and reporting tools.
Ability to influence change without direct authority.
Collaborative across ops, technical and support functions.

Responsibilities

Lead business process improvement across the Production function.
Develop and maintain performance dashboards, KPIs and reports.
Coordinate and manage departmental action plans to ensure delivery.
Support Production Managers to improve productivity and governance.
Drive cost control and efficiency improvements in operations.
Lead and support improvement projects and change initiatives.
Facilitate governance forums and performance reviews.
Use data trends to provide insight and recommendations.
Collaborate with stakeholders to meet company improvement objectives.

Skills

Operational improvement

Data analytics

Dashboard development

Stakeholder management

Cross-functional collaboration

Tools

Power BI

Excel

Job description

SES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why we're committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day.

We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

About the Role

As Performance Improvement Manager, you will play a pivotal role in driving operational excellence across SES Water's Production function. Reporting to the Head of Production, you will lead business improvement initiatives, strengthen governance and performance management processes, and provide specialist support that enables the Production team to deliver safe, reliable, efficient and continuously improving operations.

Working closely with Production Managers, Maintenance, Finance, Water Quality, Asset Management and Capital Delivery teams, you will identify opportunities to improve productivity, planning, financial control, project delivery and performance reporting. As a trusted partner to the Head of Production, you will ensure departmental priorities are coordinated, tracked and delivered, helping to create a culture of accountability, collaboration and continuous improvement.

What You'll Be Doing

Lead business process improvement activity across the Production function.
Develop and maintain performance dashboards, KPIs and management reporting.
Coordinate and manage departmental action plans, ensuring actions are progressed and delivered.
Support Production Managers to improve productivity, planning, governance and operational performance.
Drive improvements in the interface between Production and Maintenance teams.
Identify and deliver opportunities for cost control, efficiency improvements and financial performance.
Lead and support operational improvement projects and change initiatives.
Facilitate governance forums, performance reviews and leadership routines.
Use performance data and trend analysis to provide insight, challenge and recommendations.
Work collaboratively with internal stakeholders to deliver business-wide improvement objectives.
Support compliance with health, safety, environmental and quality standards across the business.

What We're Looking For

Essential Experience

Significant experience in operational performance improvement, business process improvement, project delivery or operational management support.
Experience using performance data to identify trends, risks and opportunities.
Experience developing dashboards, action trackers and performance reporting tools.
Experience influencing change and driving improvements without direct line management authority.
Experience working collaboratively across operational, technical and support functions.

Essential Skills

Strong analytical and problem-solving capability.
Excellent communication and stakeholder management skills.
Ability to manage multiple priorities and workstreams simultaneously.
Strong understanding of performance management, governance and continuous improvement.
Ability to translate complex issues into practical and achievable solutions.
Advanced Microsoft Office skills, including reporting and data analysis.

Desirable Experience

Within water, utilities, infrastructure or other regulated industries.
Lean, continuous improvement or project management qualifications.
Knowledge of maintenance planning, operational productivity and management systems.
Experience supporting budget reporting, cost control or benefits tracking.

Location

This is a predominantly site-based hybrid role requiring regular travel across the SES Water operational region. A visible presence across operational sites and stakeholder teams is essential to success in the role.

Why Join SES Water?

At SES Water , our people are at the heart of everything we do. We believe in creating an environment where everyone can thrive, bring their best every day and feel genuinely valued. That's why we offer a comprehensive benefits package designed to support your wellbeing, finances and work-life balance.

Our Benefits Include 25 days annual leave (plus bank holidays), increasing with length of service