Performance, Improvement & Insight Officer

Essential Employment; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in Guildford is seeking a Performance, Improvement & Insight Officer to enhance service delivery through data-driven insights and performance monitoring. This full-time temporary role involves designing frameworks, reporting on data, and collaborating across teams to improve customer experience.

Qualifications

• Experience in performance management and data analysis.

Responsibilities

• Design and implement a performance management framework.
• Develop and report on performance and insight data.
• Provide expert advice on performance and improvement matters.

Skills

Detail-oriented

Forward-thinking

Job description

Performance, Improvement & Insight Officer needed in Guildford, paying £220 per day, ref 5266616

Full-time hours on a temporary basis

We’re looking for a detail-oriented and forward-thinking Performance, Improvement & Insight Officer to join the newly established Business Insight and Improvement Team within Housing. This role focuses on enhancing service delivery through data-driven insight, performance monitoring, and continuous improvement.

Key Responsibilities

• Design and implement a performance management framework that drives service improvement and supports strategic decision-making.
• Develop, monitor, and report on performance and insight data to inform business planning.
• Support the development of policies, procedures, and effective complaint resolution processes.
• Provide expert advice on performance and improvement matters, ensuring compliance with relevant standards and best practices.
• Collaborate across teams to enhance the customer experience and promote innovation.

If you are interested in the role, please email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references, so please be prepared.