Customer Success Enablement Coach

IRIS; Manchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

IRIS Software Group in Manchester is seeking a Performance Lead - Customer Success & Renewals to elevate our teams from ticket-based support to proactive, outcome-driven customer conversations. This hands-on coaching role partners with managers and Learning & Development to translate performance data into practical action.

You won’t manage the team directly; instead you’ll model best practices, reinforce consistent coaching, and help staff build confidence, adoption, and renewal outcomes

Job description

IRIS Software Group in Manchester is seeking a Performance Lead - Customer Success & Renewals to elevate our teams from ticket-based support to proactive, outcome-driven customer conversations. This hands-on coaching role partners with managers and Learning & Development to translate performance data into practical action.

You won’t manage the team directly; instead you’ll model best practices, reinforce consistent coaching, and help staff build confidence, adoption, and renewal outcomes