Performance And Operations Manager

Prime Recruitment Services Limited; Downpatrick; On-site; GBP 30,000 - 34,000; Full time

Job summary

Prime Recruitment Services is seeking an experienced Performance and Operations Manager to oversee refuse collection and cleansing services for Newry, Mourne and Down District Council in Downpatrick. You will lead frontline teams, ensure safe, efficient delivery and drive improvements in service quality and customer satisfaction.

The role requires strong health and safety, leadership and performance management skills, with the aim of maintaining high standards of public service and governance.

Qualifications

• Experience in operational management, ideally within refuse collection, cleansing, waste management or a related service environment.
• Strong leadership skills, with the ability to supervise, motivate and develop teams.
• A sound understanding of health and safety, risk management and compliance requirements.

Responsibilities

• Plan, coordinate and oversee refuse and cleansing services to ensure safe, efficient and customer-focused delivery.
• Lead, motivate, manage and develop employees and supervisory teams, monitoring performance against agreed targets and objectives.
• Monitor service delivery, analyse results, prepare reports and recommend improvements to senior management.
• Ensure compliance with health and safety legislation, including risk assessments and staff training.
• Manage attendance, performance and disciplinary matters, and work with staff representatives and unions.
• Support financial planning, manage allocated budgets and identify opportunities to improve efficiency.
• Investigate complaints and engage with communities to promote recycling and litter education.
• Ensure governance and procurement procedures are followed and maintain information standards.
• Contribute to service planning and training programmes to boost operational effectiveness.

Skills

Operational management

Leadership

Performance monitoring

Health and safety

Communication

Organisational skills

Problem solving

Customer service

Equality and diversity

Job description

PRIME RECRUITMENT SERVICES

JOB OPPORTUNITY | NEWRY, MOURNE AND DOWN

Performance and Operations Manager

Location: Downpatrick, County Down, Northern Ireland Pay Rate: £22.99 per hour Client: Newry, Mourne and Down District Council

Lead services that make a real difference to local communities

Prime Recruitment Services is seeking an experienced and proactive Performance and Operations Manager to oversee refuse collection and cleansing services for Newry, Mourne and Down District Council.

This is an excellent opportunity for a strong operational leader to manage frontline services, develop supervisory teams and drive improvements in service delivery, efficiency and customer satisfaction.

If you have proven management experience, a sound understanding of health and safety, and the ability to motivate teams while maintaining high operational standards, we want to hear from you.

The Role

Reporting to the Head of Refuse and Cleansing, you will be responsible for the effective day-to-day management of refuse and cleansing operations within your designated area. You will ensure services are delivered safely, efficiently and in line with statutory requirements, Council policies and best practice.

Services include:

• Domestic and commercial refuse collection, including residual and recyclable waste.
• Bulky household waste collections and wheeled bin deliveries.
• Street, road, park and open-space cleansing.
• Street washing, graffiti control and public convenience cleaning.

You will help maintain high-quality public services, improve operational performance and ensure resources are used effectively.

Key Responsibilities

• Operational Management: Plan, coordinate and oversee refuse and cleansing services to ensure safe, efficient and customer-focused delivery.
• Team Leadership: Lead, motivate, manage and develop employees and supervisory teams, monitoring performance against agreed targets and objectives.
• Performance Improvement: Monitor service delivery, analyse results, prepare reports and recommend improvements to senior management.
• Health and Safety: Ensure compliance with relevant legislation and procedures, including risk assessments, route risk assessments, accident investigations and staff training.
• Employee Relations: Manage attendance, performance and disciplinary matters, support employee development and work collaboratively with staff representatives and trade unions.
• Budget and Resource Management: Support financial planning, manage allocated budgets and identify opportunities to improve efficiency and value for money.
• Customer and Community Engagement: Investigate complaints, support recycling and litter education initiatives, and maintain effective relationships with external agencies and community groups.
• Governance and Compliance: Ensure adherence to statutory obligations, Council policies, procurement procedures, information governance and equality standards.
• Continuous Improvement: Contribute to service planning, training programmes and initiatives that enhance operational effectiveness.

About You

We are looking for a capable, organised and proactive manager who can balance operational priorities with effective people management and high standards of public service.

You will demonstrate:

• Experience in operational management, ideally within refuse collection, cleansing, waste management or a related service environment.
• Strong leadership skills, with the ability to supervise, motivate and develop teams.
• Experience monitoring performance, implementing improvements and managing resources effectively.
• A sound understanding of health and safety, risk management and compliance requirements.
• Excellent communication and interpersonal skills, with the ability to work effectively with employees, senior management, external partners and members of the public.
• Strong organisational, problem-solving and decision-making abilities.
• A commitment to customer service, continuous improvement, equality, diversity and professional standards.

Please refer to the full job description and person specification for formal essential and desirable criteria.

Why Apply?

• Competitive pay of £22.99 per hour.
• An opportunity to take on a significant operational leadership role within local government.
• The chance to influence service quality, operational performance and environmental standards across local communities.
• A varied role combining operational delivery, people management and continuous improvement.