Performance Analyst

National Grid Plc; Warwick; Hybrid; GBP 50,000 - 58,000; Full time

Benefits offered by this job

Annual bonus

26 days annual leave

Pension scheme with employer match

Membership subscriptions support

Flexible benefits

Family care benefits

Wellbeing apps

Job summary

National Grid in Warwick is seeking a Performance Analyst to join the Customer & Network Design team. You will deliver performance reporting and analysis, turning data into insights to support decision-making and drive continuous improvement.

You’ll work with stakeholders across the business, building relationships and providing data-led recommendations to influence outcomes. This hybrid role is based at our Warwick head office with a competitive salary and benefits.

Qualifications

• Proven ability to analyse and interpret complex data to identify trends and opportunities.
• Translate data into clear, actionable insights for decision-making.
• Strong stakeholder management to influence outcomes at all levels.
• Excellent communication and presentation skills for diverse audiences.
• Experience producing performance reports and dashboards using BI tools.

Responsibilities

• Deliver high-quality performance reporting and insight for decision-makers.
• Analyse performance data to identify trends, risks and opportunities.
• Build and maintain dashboards, reports and tools for performance management across CND.
• Manage the reporting calendar to ensure timely delivery of key information.
• Partner with stakeholders to understand challenges and influence decisions with data-led recommendations.
• Champion data quality and governance across data sources and processes.
• Collaborate with National Grid teams to improve source data and reporting processes.
• Contribute to shaping and evolving the CND performance framework.

Skills

Data analysis

Power BI

Stakeholder management

Dashboard reporting

Excel

Tools

Excel

SQL

Job description

At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a Performance Analyst to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all.

Unleash your superpower and bring energy to life.

National Grid is hiring a Performance Analyst for our Customer & Network Design Team. This is a hybrid role based at our head office in Warwick.

About the role

Join the team at the heart of Customer & Network Design (CND), where you'll deliver performance reporting and analysis that helps teams, senior leaders and executives make informed decisions. You'll turn complex data into clear and meaningful insights, helping the business understand performance, identify trends and drive continuous improvement.

This is more than a reporting role. You'll work closely with stakeholders across the business, building strong relationships and acting as a trusted adviser to understand challenges, provide constructive challenge and influence decision-making. It's an exciting opportunity to help shape how performance is measured and used, ensuring data delivers real value and business impact.

What you'll do

• Deliver high-quality performance reporting and insight that helps teams, senior leaders and executives make informed business decisions.
• Analyse performance data to identify trends, risks and opportunities, turning complex information into clear, actionable insights.
• Build and maintain engaging dashboards, reports and analytical tools that support performance management across CND.
• Manage the reporting calendar, ensuring key performance information is delivered accurately and on time.
• Partner with stakeholders across the business to understand challenges, provide constructive challenge and influence decision-making through data-led recommendations.
• Champion data quality and integrity by implementing robust controls, assurance activities and governance processes.
• Collaborate with teams across National Grid to improve source data, reporting processes and the overall quality of business insight.
• Drive continuous improvement by helping shape CND's performance framework, ensuring performance measures remain meaningful, valuable and aligned to business objectives.

What you'll need

• Proven experience analysing and interpreting complex data to identify trends, root causes and opportunities for improvement.
• Ability to translate data into clear, actionable insights and recommendations that support business decision-making.
• Strong stakeholder management skills, with the confidence to build relationships, provide constructive challenge and influence outcomes at all levels of the organisation.
• Excellent communication and presentation skills, with the ability to tailor messages and reporting for audiences ranging from operational teams to senior leaders and executives.
• Experience producing performance reports and dashboards using Power BI or similar business intelligence and reporting tools.
• Strong attention to detail, with the ability to manage multiple priorities, meet tight deadlines and deliver high-quality outputs consistently.
• Excellent knowledge of Microsoft Office, particularly Excel, with experience manipulating, analysing and presenting data effectively.
• An understanding of business performance management and how data, regulatory requirements and organisational change can impact business outcomes, coupled with a proactive mindset for continuous improvement.

What you'll get

Competitive salary of £50,000 - £58,000 based on experience

• Annual Performance Based Bonus
• 26 days annual leave plus eight statutory days
• The option to buy additional or sell holiday days
• Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – so long as it’s relevant to your role.
• Access to several flexible benefits such as a share incentive plan, and technology schemes, support via employee assistance lines and matched charity giving to name a few.
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days).
• Access to numerous apps which support health, fitness and wellbeing.

More information

The closing date for this vacancy is 23/11/26. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.