Performance Analyst

eTeam Workforce Limited; Shrewsbury; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global recruitment specialist is seeking a Performance Analyst for the One Login for Government programme. This hybrid role involves ensuring accurate analytics, managing live services, and providing essential support while interacting with project teams. Ideal candidates will possess SC Clearance and relevant analytical skills.

Qualifications

• Must hold SC Clearance.
• Experience as a Performance Analyst required.
• Technical advice skills necessary.

Responsibilities

• Support application aspects of live services.
• Manage live incidents and provide resolutions.
• Generate and maintain support documentation.

Skills

Analytical skills

Decision making

Negotiation skills

Interpersonal skills

Proactive attitude

Tools

PVCS

EARS

Windows

Clarity

MS Office

XML

Maestro Scheduler

Job description

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role: Performance Analyst - One Login for Government
Location: Telford (hybrid working - 40% office)

Candidate Must hold SC Clearance
Duration: 6 months
Rate: 429 GBP/day

Key Skills & Experience

Performance Analyst to join the One Login for Government programme.
Working with the One Login programme on shaping delivery for the team, ensuring analytics & dashboard information is correct, working with GDS on the information they need to see for One Login, providing information to feed into Beta phases, support live issues and working with Design & Build teams on the information the team need to provide as part of sprint deliverables/output.

Responsible for supporting the application aspects of multiple live services. Management of live incidents. Investigation of incidents and provision of resolutions. Interaction/interface with Solutions Delivery (project handover, Clone testing, etc.). Involvement in live incidents escalated via other support teams. Co-ordination with New Projects to gain an understanding of Live Support Requirements. Provision of Out of Hours (On Call) cover on a rota basis. Collection of adhoc statistics. Housekeeping on Live Services and Databases. Creation & maintenance of support documentation (LSMs, etc.). Attend Live support and customer meetings. Enhancement suggestions through Change Proposals/CIPs and Trouble Tickets. Technical Advice/Support to other areas inc. the customer. Analytical skills, decision making, forward thinking. Working knowledge of Live Service Systems and applications.
Experience of PVCS, EARS & Windows. Knowledge of Clarity. MS Office applications knowledge.
Experience of XML. Experience of Maestro Scheduler. Client facing
Good negotiation skills, well organised and proactive
Excellent interpersonal skills at all levels, with a positive 'can do' attitude.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.