Performance Analyst - Must Have Active SC - Telford, Hybrid - 6 months

Stealth IT Consulting; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in IT consulting is seeking a Performance Analyst for the One Login for Government programme. This critical role involves shaping delivery for the team, ensuring accurate analytics and dashboard information, managing live services and incidents, and providing technical support to different areas. Ideal candidates should possess strong analytical and negotiation skills, with experience in live service environments and related technologies.

Qualifications

• Active SC required.
• Client-facing role requiring excellent organizational skills.
• Experience with collection and housekeeping of live services and databases.

Responsibilities

• Support application aspects of multiple live services and manage incidents.
• Coordinate with new projects to understand live support requirements.
• Create and maintain support documentation.

Skills

Analytical skills

Negotiation skills

Interpersonal skills

Decision making

Forward thinking

Proactive

Education

Experience with live service systems

Knowledge of PVCS, EARS, Windows

Experience of XML

Experience of Maestro Scheduler

Knowledge of Clarity

MS Office applications

Job description

Rate: GBP550 (Inside IR35)
Duration: 6 months
Start Date: ASAP
Location: Weekly visits in Telford Office

Must have Active SC

Job description:

Performance Analyst to join the One Login for Government programme.

Working with the One Login programme on shaping delivery for the team, ensuring analytics & dashboard information is correct, working with GDS on the information they need to see for One Login, providing information to feed into Beta phases, support live issues and working with Design & Build teams on the information the team need to provide as part of sprint deliverables/output.

Responsible for supporting the application aspects of multiple live services.
Management of live incidents.
Investigation of incidents and provision of resolutions.
Interaction/interface with Solutions Delivery (project handover, Clone testing, etc.).
Involvement in live incidents escalated via other support teams.
Co-ordination with New Projects to gain an understanding of Live Support Requirements.
Provision of Out of Hours (On Call) cover on a rota basis.
Collection of adhoc statistics. Housekeeping on Live Services and Databases.
Creation & maintenance of support documentation (LSMs, etc.).
Attend Live support and customer meetings.
Enhancement suggestions through Change Proposals/CIPs and Trouble Tickets. Technical Advice/Support to other areas inc. the customer.
Analytical skills, decision making, forward thinking.
Working knowledge of Live Service Systems and applications.

Tech

Experience of PVCS, EARS & Windows. Knowledge of Clarity. MS Office applications knowledge.

Experience of XML. Experience of Maestro Scheduler. Client facing

Good negotiation skills, well organised and proactive

Excellent interpersonal skills at all levels, with a positive 'can do' attitude.