People Systems Support Specialist

Liberty Blume Business Solutions Ltd; Bradford; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Wellbeing benefits (Calm app etc.)

Pension contribution up to 10%

Volunteer time off

Car benefit scheme

Learning platform access

Job summary

Liberty Blume, part of Liberty Global, is hiring a People Systems HR Systems Specialist in Bradford. The role supports delivery and ongoing assistance across our HR systems platforms, working with HR and payroll teams and the wider business to resolve system queries and process change requests.

You will join the Enterprise Systems HCM Team, manage incidents, define customer requirements, ensure governance for changes, and contribute to reporting, audits and compliance across HR platforms, with

Qualifications

• Experience in a similar system Support /Analyst role.
• Knowledge of end-to-end HR Processing.
• Experience with Oracle HR Fusion modules and basic Oracle EBS.
• Experience working with large data populations and sensitive people data.

Responsibilities

• Respond to specialist HR systems queries and data issues and resolve with People Services and Oracle HCM teams.
• Daily management of the incident management queue with timely resolutions.
• Support data uploads between Oracle and external providers.
• Generate business requirement documents and review solution designs against requirements with Oracle HCM teams.
• Provide guidance on Oracle Fusion and Oracle EBS modules and other HR systems.

Skills

Incident management

HR systems knowledge

Data analysis

Stakeholder management

Tools

Oracle Fusion

Oracle EBS

Job description

We're hiring a People Systems HR Systems Specialist in Bradford. This is an exciting opportunity for a HR Systems Specialist to support on the successful delivery and ongoing assistance across our HR systems platforms. The role will see the individual working alongside HR and payroll teams & the wider business providing comprehensive support and timely resolution of systems queries & ad-hoc change requests from across the growing number of businesses that are supported by the Liberty Global Shared Services Centre. Sitting within the Enterprise Systems HCM Team, you will work with the HR Support Manager in managing incidents, defining customer requirements and you will ensure the change governance process is followed for any system or process activity. This will be a wide-ranging role covering support needs as necessary and will also include reporting, audit, compliance and change governance process our HR systems platforms. The role will see the individual working alongside HR and Payroll operational teams & the wider business providing comprehensive support and timely resolution of systems queries and ad-hoc change requests from across the growing number of businesses that are supported by the Liberty Global Shared Services Centre. You will be involved in providing 2nd line support for Oracle Fusion. You must be experienced in conforming to Service Level and Support Agreements, Audit, Security and Compliance standards, and maximising customer satisfaction. The role includes occasional travel to UK locations.

What will you be doing?

• Responding to specialist HR systems queries and data issues and follow them through to a successful resolution working closely with the People Services and Oracle HCM teams to prioritise systems enhancements driven by continuous improvement activity or systems issues.
• Daily management of the incident management queue addressing incidents through to a successful resolution ensuring timely responses within service levels to customer requests.
• Support data uploads between Oracle and external providers.
• Generate business requirement documents that enable efficient and effective solutions to be built and review solution design documents against requirements, collaborating with Oracle HCM teams to ensure they meet customer requirements.
• Provide guidance on key Oracle Fusion and Oracle EBS modules and other HR systems.

Preferred Knowledge & Experience

• Experience within a similar system Support /Analyst role.
• Knowledge of end-to-end HR Processing.
• Experience working with Oracle HR Fusion modules and basic Oracle EBS.
• Experience Working with large data populations and sensitive people data.

Desirable

• Ability to manage own workload and conflicting priorities.
• Strong stakeholder management and customer service skills.
• Strong skills in reporting and manipulation of data.

What's in it for you?

• Competitive salary
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Matched pension contribution up to 10%
• 24 hours of paid Volunteer Time Off
• Discounted gym and wellness memberships
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team

Who we are

Liberty Blume is a fast-growing, technology led global business services provider and part of the Liberty Global group. Championing a fresh approach and a curious mindset, we are on a mission to redefine global business services with our technology enabled solutions we deliver efficiency, scale and value. Whether it’s Business, Procurement or Financial Solutions, our team of passionate specialists have perfected an approach that deal with the demands of today and the markets of the future, so our customers stay one step and ahead and unlock the freedom to grow. It is an exciting time to join us on our journey as we continue to grow our services; offering a wide range of opportunities to experienced talent who embrace a culture of change and collaboration. Liberty Blume is part of Liberty Global, one of the world’s leading converged video, broadband and communication companies, with operations in five European countries under the consumer brands Virgin Media, Telenet and UPC. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!