People Systems Support Specialist

Liberty Blume; Bradford; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Wellbeing benefits (Calm app and more)

Matched pension up to 10%

Volunteer Time Off

Discounted gym memberships

Learning platform access

Carbenefit scheme

Job summary

Liberty Blume in Bradford is seeking a People Systems HR Systems Specialist to support on our HR platforms and provide ongoing assistance across our HR systems. You will work with HR and payroll teams across the Liberty Global Shared Services Centre to resolve queries and ad-hoc change requests.

The role sits in the Enterprise Systems HCM Team, delivering incident management, requirements gathering and change governance while covering reporting, audit and compliance.

Qualifications

• Experience in a similar system support/analyst role.
• Experience with Oracle HR Fusion modules and Oracle EBS.
• Experience working with large data populations and sensitive people data.

Responsibilities

• Respond to HR systems queries and data issues and drive resolution with HR Services and Oracle HCM teams.
• Manage the incident queue daily and ensure timely responses within SLAs.
• Support data uploads between Oracle and external providers.
• Produce business requirements and review solution design documents with Oracle HCM teams to meet customer needs.
• Provide guidance on Oracle Fusion and Oracle EBS modules and other HR systems.

Skills

HR systems

Oracle Fusion

Incident management

Reporting

Stakeholder management

Tools

Oracle EBS

Job description

We’re hiring a People Systems HR Systems Specialist in Bradford.

This is an exciting opportunity for a HR Systems Specialist to support on the successful delivery and ongoing assistance across our HR systems platforms. The role will see the individual working alongside HR and payroll teams & the wider business providing comprehensive support and timely resolution of systems queries & ad-hoc change requests from across the growing number of businesses that are supported by the Liberty Global Shared Services Centre.

Sitting within the Enterprise Systems HCM Team, you will work with the HR Support Manager in managing incidents, defining customer requirements and you will ensure the change governance process is followed for any system or process activity. This will be a wide-ranging role covering support needs as necessary and will also include reporting, audit, compliance and change governance process our HR systems platforms.

The role will see the individual working alongside HR and Payroll operational teams & the wider business providing comprehensive support and timely resolution of systems queries and ad-hoc change requests from across the growing number of businesses that are supported by the Liberty Global Shared Services Centre.

You will be involved in providing 2nd line support for Oracle Fusion. You must be experienced in conforming to Service Level and Support Agreements, Audit, Security and Compliance standards, and maximising customer satisfaction.

The role includes occasional travel to UK locations

What will you be doing?

• Responding to specialist HR systems queries and data issues and follow them through to a successful resolution working closely with the People Services and Oracle HCM teams to prioritise systems enhancements driven by continuous improvement activity or systems issues.

• Daily management of the incident management queue addressing incidents through to a successful resolution ensuring timely responses within service levels to customer requests.

• Support data uploads between Oracle and external providers

• Generate business requirement documents that enable efficient and effective solutions to be built and review solution design documents against requirements, collaborating with Oracle HCM teams to ensure they meet customer requirements.

• Provide guidance on key Oracle Fusion and Oracle EBS modules and other HR systems.

We tend to look for people with :

Preferred Knowledge & Experience:

• Experience within a similar system Support /Analyst role.
• Knowledge of end-to-end HR Processing.
• Experience working with Oracle HR Fusion modules and basic Oracle EBS.
• Experience Working with large data populations and sensitive people data.

Desirable:

• Ability to manage own workload and conflicting priorities.
• Strong stakeholder management and customer service skills.
• Strong skills in reporting and manipulation of data

What’s in it for you?

• Competitive salary

• 25 days annual leave with the option to purchase 5 more

• Access to wellbeing and mental health benefits such as the Calm app, personal medical,critical illness cover and dental insurance

• Matched pension contribution up to 10%

• 24 hours of paid Volunteer Time Off

• Discounted gym and wellness memberships

• Access to our car benefit scheme

• Access to our online learning platform to continue to develop and grow your career with us

• The chance to join an innovative, fast-paced and passionate team

Who we are:

Liberty Blume is a fast-growing, technology led global business services provider and part of the Liberty Global group.

Championing a fresh approach and a curious mindset, we are on a mission to redefine global business services with our technology enabled solutions we deliver efficiency, scale and value.

Whether it’s Business, Procurement or Financial Solutions, our team of passionate specialist have perfected an approach that deal with the demands of today and the markets of the future, so our customers stay one step and ahead and unlock the freedom to grow.

It is an exciting time to join us on our journey as we continue to grow our services; offering a wide range of opportunities to experienced talent who embrace a culture of change and collaboration.

Liberty Blume is part of Liberty Global, one of the world’s leading converged video, broadband and communication companies, with operations in five European countries under the consumer brands Virgin Media, Telenet and UPC.