People Support Advisor

Stena Line Limited; Birkenhead; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

Join a leading company as a People Support Advisor in Birkenhead, where you'll engage in HR responsibilities and support operations across the Irish Sea. This entry-level role offers growth opportunities, CIPD study support, and a dynamic work environment. You'll be the first point of contact for HR queries, manage new starter processes, and drive employee engagement initiatives. With a competitive salary and benefits, this is your chance to kickstart your HR career.

Benefits

75% Rail discount throughout UK

Concessionary travel on routes on the Irish Sea/North Sea

Company pension & life assurance scheme

25 days holiday plus bank holidays

Continuous training, coaching, and development

Qualifications

• Confident communicator across all formats.
• High attention to detail and accuracy.
• Well-organised with excellent time management skills.

Responsibilities

• Providing first line HR advice and practical support.
• Manage the new starter process from pre-employment to probation.
• Support employee relations and absence management processes.

Skills

Communication

Attention to Detail

Time Management

Education

CIPD Level 3

Tools

Microsoft Office

Job description

People Support Advisor

Location: Birkenhead, Wirral

Salary: £26,000 - £30,000 DOE

Are you excited about a career in HR that thrives in a dynamic and fast-paced environment? Embrace the perfect mix of HR expertise and maritime charm in this exciting opportunity.

We are currently seeking a dependable administrator to join the People Team based in Birkenhead Port. This is a fantastic entry-level role for anyone looking to kickstart or grow their HR career by engaging with a variety of people-focused responsibilities. For the right candidate, CIPD study support and funding are available to help you advance your professional journey.

As part of the Stena Line team, supporting operations across the Irish Sea region, you'll be dedicated to providing top-notch service to your stakeholders and colleagues.

We are passionate about fostering growth and helping employees reach their full potential by identifying and supporting the right talent for our thriving global business. Join our People Team and embark on an exciting HR journey with us!

Some of your key responsibilities:

1. Providing first line HR advice and practical support on queries via a telephony and ticketing system. Responding to general enquiries and escalating issues when required.
2. Manage the new starter process; from pre-employment and offer stage through to probation completion (includes producing offer letters, employment contracts and managing the background checking process via a third-party provider).
3. Support the delivery of People objectives, taking ownership of ad hoc projects as and when directed.
4. Key point of contact for all People related queries for Ports and Terminals and Ships.
5. Produce employee contract change letters, liaise with managers as appropriate and undertake any follow up activities including updating the HR systems.
6. Driving engagement initiatives by liaising with key stakeholders.
7. Support our employee relations and absence management processes by monitoring and updating information and coordinating some meetings and issuing associated correspondence; this will include contacting colleagues and line managers when required.
8. Manage the leaver process including responding to resignation letters, liaising with payroll and benefits administration.
9. Maintain the HR system with starters, leavers, changes, right to work checks, background checks and holiday entitlements.
10. Working collaboratively with key stakeholders to facilitate the recruitment process by providing advice and support.

Benefits:

• Competitive basic salary (£26,000 - £30,000 dependent on experience)
• Flexible Working 37 hours per week FTE
• Hybrid working (3 days per week in the office)
• 75% Rail discount throughout UK
• Concessionary travel on routes on the Irish Sea/North Sea
• Company pension & life assurance scheme
• 25 days holiday plus bank holidays
• Recognition scheme
• Employee Assistance Programme
• Supportive working environment Sea and Shore
• Continuous training, coaching, and development with progression opportunities

We believe a hybrid solution between the office and remote work creates the best environment for creativity, productivity, and work-life balance.

Who you are

At Stena Line, your personality is as important as your skills. We value flexibility and a willingness to handle various tasks, especially administrative responsibilities. You pride yourself on efficiency, attention to detail, and a structured approach. Adaptable, open to new challenges, reliable, and committed — your positive attitude, approachability, and ability to connect with people will greatly contribute to your success.

Our team values ownership, innovation, and collaboration. We encourage sharing ideas and best practices, taking the lead when you see opportunities for improvement.

Qualifications:

• Confident communicator across all formats, professional and personable
• High attention to detail and accuracy
• Ability to prioritise and escalate issues appropriately
• Focus on employee experience
• Well-organised with excellent time management skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint, ideally Power Automate & PowerBI)
• CIPD Level 3 qualification preferred but not essential (study support available)

Interested?

This is a full-time, permanent position based in Birkenhead within our People Department. To apply, please register your profile and submit your CV in English by 20th May 2025. Applications are ongoing, so apply early. Due to GDPR, we do not accept applications via email or post.

For questions, contact Rebecca Small, People Business Partner at [e-mail] or Phil Howarth, Talent Acquisition Coordinator at [e-mail].

About Stena Line

As a leader in sustainable shipping, Stena Line has Europe's most extensive route network, supporting both passenger and freight transportation. We employ over 6,100 people across Scandinavia, the UK, and the Baltics, committed to connecting people, places, and societies. We focus on sustainability, diversity, and inclusion, welcoming all applicants.

Last day to apply: May 20, 2025