People Support Administrator

North Wales Police; Old Colwyn; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

North Wales Police is recruiting a People Support Administrator to join the People Support Administration team. The role is varied and involves providing administrative support to HR functions and departments, maintaining HR systems, producing reports, and servicing meetings and projects.

You will act as a first point of contact for queries in line with policies, escalating issues to appropriate colleagues to resolve them efficiently and effectively.

Qualifications

• CIPD Level 3 Certificate in HR Practice or equivalent qualification/experience.
• Excellent communication and customer service skills.
• Experience dealing with people at all levels, internal and external.
• Proficient in Microsoft Office and HR systems for recording/retrieving information.
• Experience providing general administrative support and meeting support.
• Ability to work in a team or independently with initiative.
• Strong organisational skills with multi-tasking and deadline management.
• Close attention to detail.

Responsibilities

• Provide administrative support to People Services and HR systems.
• Produce reports and service meetings/projects within the team.
• Serve as first point of contact for queries, in line with policies/principles.
• Support continuous improvement of people processes and services.

Skills

Communication skills

Customer service

Teamwork

Attention to detail

Organisational skills

Multi-tasking

IT literacy

Education

CIPD Level 3 Certificate in HR Practice

Tools

Microsoft Office

HR information systems

Job description

Hybrid - this role can be performed from home more often than not.

Part/Full Time Full Time

37

Type of Contract Temporary

Temporary Contract End Date 29 June 2027

Level of Welsh language ability required? 3

Closing Date 28/08/2026, 12:00

Job Advert Description

People Support Administrator

An exciting opportunity has arisen for the appointment of an administrator to join our People Support Administration team.

The role of People Support Administrator is a varied and interesting role in which you will provide a range of administrative support functions to key People Services functions and various departments within North Wales Police, including the maintaining of HR systems and documentation, the production of reports, and the servicing of meetings and projects. As a point of contact for queries you will provide first line support and advice to our people in line with our policies and procedures, escalating issues to appropriate people across people services so that they are resolved efficiently and effectively.

You will work as part of a professional, skilled team providing crucial administrative support. You will be encouraged to contribute your ideas and views as part of the continuous improvement and development of our people processes and services we deliver.

The successful applicant will be able to work on their own initiative and deliver a professional service delivered with pace and precision.

So, if you are highly organised with an ability to prioritise your workload to deliver excellent customer service with a 'can-do' attitude then this could be the job for you.

What will I need to be considered for the role?

• CIPD Level 3 Certificate in Human Resource Practice or be able to evidence an equivalent level of qualification and/or relevant amount of experience.
• Possess and be able to evidence excellent communication and customer service skills.
• Experience of dealing with people at all levels, internally and externally.
• Computer literate to include experience of using Microsoft Office to a competent level. Able to demonstrate experience of using relevant IT systems and software for recording and retrieving information.
• Previous experience of providing general administrative support within an organisation to include administration support in meetings.
• Be able to work as part of a team or independently using own initiative.
• Excellent organisational skills with the ability to multi-task, prioritise workload and meet deadlines, responding positively under pressure.
• Evidence of the ability to pay close attention to detail.

Competency and Value Framework (CVF) level? 1

We embrace diversity and welcome applications from everyone.