People Success Partner - 12 month FTC

Worldpay; Gateshead; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic People Success Partner II to join their collaborative team. This role offers a unique opportunity to manage complex employee relations cases and coach managers in a fast-paced environment. You will refine employee relations processes while ensuring compliance with UK employment laws. Join a supportive team that values curiosity, creativity, and collaboration, and make a significant impact on the employee experience. If you thrive in a team-oriented setting and are passionate about HR, this position is perfect for you!

Qualifications

• Extensive experience in managing employee relations cases.
• Deep understanding of UK employment law and HR practices.

Responsibilities

• Lead on complex employee relations cases, providing expert guidance.
• Partner with managers, coaching them to build confidence.

Skills

UK employee relations

interpersonal skills

HR systems proficiency

Microsoft Office tools

coaching and mentoring

composure under pressure

collaboration

Education

CIPD Level 5

Tools

HR systems

Microsoft Office

Job description

Focus and level of role: Employee relations case management, operational level

This is a fixed term contract / secondment opportunity for a period of 12 months. This role could be based in any of our main hub offices across the UK (London, Manchester or Gateshead).

Are you an HR generalist with extensive experience in managing employee relations cases? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If you're curious, motivated, and forward-thinking, we want you on our team.

At Worldpay, we pride ourselves on fostering a culture that’s open, collaborative, entrepreneurial, and above all, fun.

As a People Success Partner II, you’ll join a highly skilled, welcoming team that operates across the UK and Europe, contributing to our mission to empower and drive people success.

What You'll Do

1. Employee Relations Case Management: Lead on complex employee relations cases, providing expert guidance to managers and ensuring efficient and effective resolution.
2. Coaching & Support: Partner with managers, coaching and mentoring them to build their confidence and effectiveness in managing teams.
3. Collaboration: Work closely with the People & Culture team, ensuring alignment across HR practices and fostering a culture of collaboration.
4. Continuous Improvement: Refine and enhance employee relations processes, ensuring compliance with UK employment laws and best practices.

What We’re Looking For

1. Proven Expertise: Solid experience in UK employee relations and a deep understanding of UK employment law and HR practices (CIPD Level 5 or equivalent preferred).
2. Relationship Builder: Exceptional interpersonal and influencing skills to build trust and confidence with managers and colleagues alike.
3. Tech-Savvy: Strong proficiency in HR systems and Microsoft Office tools to manage workflows effectively.
4. Calm Under Pressure: The ability to juggle multiple priorities, resolve issues quickly, and maintain composure in high-pressure situations.
5. Team Player: A collaborative mindset with a can-do attitude, thriving in a team-oriented environment.

Why Join Us?

This is more than just a job—it’s an opportunity to shape the employee experience and make a meaningful impact. You’ll enjoy working in a highly supportive and collaborative team while gaining exposure to a variety of HR challenges.

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

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