People Success Advisor (HR Advisor)

Dotdigital; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Commission opportunities

Enhanced parental leave

Annual leave increase

Christmas office shutdown

Job summary

Dotdigital is seeking an experienced HR professional with a strong background in Employee Relations to join their team in London. This hybrid role requires 2+ years of HR experience, focusing on managing a varied ER caseload and providing practical advice to managers.

You will be responsible for payroll processes, employee inquiries, and promoting a positive company culture. The position offers opportunities for professional growth and a supportive environment, enhancing the overall employee

Qualifications

• 2+ years of experience in HR with a focus on Employee Relations.
• Strong understanding of employment law.
• Experience in a global business environment is desirable.

Responsibilities

• Manage employee relation cases, including PIP and disciplinary meetings.
• Run payroll processes and maintain accurate information.
• Support employees with day-to-day HR inquiries.
• Promote company culture and values.

Skills

Employee relations

Communication skills

Interpersonal skills

Problem-solving

Job description

The Company:

Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas that guide us towards our shared vision of empowering businesses through marketing automation and engagement.

The Product:

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

Role and responsibilities:

• Building relationships with any level of manager at The Dotdigital Group so you are the go to person for advice and queries where appropriate.
• Employee relation case management; scoping, investigating, advising and running PIP/investigation/disciplinary/dismissal meetings, while liaising with external employment law advisors where specialist legal guidance is required.
• Escalating ER cases and tasks upwards where further consultation or advice is needed to continue with the case/task yourself or handover.
• Maintain up-to-date knowledge of employment legislation and ensure HR advice, policies, and practices remain compliant with current legal requirements.
• Responsible for all The Dotdigital Group payrolls, to ensure information is completed in a timely manner with accurate and consistent information. This includes running payroll briefings with the appropriate stakeholders on a monthly basis.
• Ownership of benefits at The Dotdigital Group, this includes owning relationships with brokers, supervising enrolment and leaver administration, expertise on all benefits in all locations and running renewals at appropriate times of the year.
• Global project input and delivery with the rest of the People department; taking the role of Project Lead, ensuring deadlines are maintained, and updates are regularly provided on Monday.com and to the Project Sponsor.
• Support employees and Managers with day to day inquiries
• Approving expense forms for benefits and invoices where appropriate
• Interviewing candidates
• Supporting the Employee Lifecycle including and not limited to new starters / leavers / internal changes / maternity & paternity
• Ownership of recurring duties throughout the year including and not limited to benefit renewals / Employee of the Year
• The point of escalation for ticketing queries and responding in a timely manner
• Provide cover for the HR Assistant and Senior HR Advisor during periods of annual leave.
• Promote company culture and values

About You

You are an experienced HR professional with a strong background in Employee Relations and a sound understanding of employment law. Comfortable managing a varied ER caseload, you provide practical advice to managers and stakeholders across a global business. You are a collaborative team player who can effectively prioritise competing demands while contributing to HR projects and process improvements. With strong communication, relationship-building, and problem-solving skills, you are committed to delivering an excellent people experience and supporting organisational success.

You’ll be an HR professional with 2+ years of HR experience who might be looking to develop your role to gain technology industry and/or international experience. This is a hybrid role based at our London Bridge office 2 days per week.

Experience:

• 2 years+ of relevant advisory / generalist work experience in HR
• International experience is desirable
• Employee relations experience is essential
• Experienced with handling HR support queriesli>Effective interpersonal, teamwork and organisational skills

Interview Process

• 15min Screening Call with Team Talent
• 1st F2F via zoom with People Success Manager and People Success Partner - EMEA & Americas
• Final F2F in London Bridge with People Success Manager, Global People Director and Chief People Officer, includes task

Some of Our Global Benefits

• Commission & bonus opportunities
• Annual leave that increases with service + option to buy more
• Christmas office shutdown (extra time off)
• Enhanced parental leave & family support policies

Authenticity in Our Hiring Process

At Dotdigital, we believe in genuine conversations and authentic expertise. While AI can be a valuable and legitimate tool in many contexts, we ask candidates not to use AI-generated content or live AI assistance at any stage of our recruitment process, including applications, assessments, and interviews.

We appreciate your cooperation in helping us keep our hiring process fair, transparent, and focused on real human insight.

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.