People Services Officer

The Clatterbridge Cancer Centre; Wirral; On-site; GBP 26,000 - 27,000; Full time

Job summary

The Clatterbridge Cancer Centre is recruiting for a Band 3 Resourcing & Workforce Systems Administrator based on the Wirral. The role focuses on providing efficient resourcing and HR administration across departments, impacting the candidate and staff experience from application to onboarding.

Based at Bebington Wirral with occasional work at Liverpool CityCentre; hybrid working and the option to work from home are available. Salary range £25,760–£27,476 per annum, 37.5 hours per week.

Qualifications

• NVQ Level 3, apprenticeship or equivalent relevant administrative experience.
• Good general education, including English and Mathematics at GCSE level or equivalent.
• Business administration, customer service or IT qualification.

Responsibilities

• Process routine starter, leaver and contractual change documentation accurately.
• Enter, update and validate employee information on workforce systems.
• Monitor shared inboxes, workflow queues and worklists.
• Respond to routine enquiries from candidates, employees and managers by telephone, email and digital systems.
• Provide administrative support.
• Support recruitment and onboarding administration, including assigning Certificates of Sponsorship.

Skills

Customer service

Administrative skills

Communication

Education

NVQ Level 3 / Apprenticeship

Tools

Microsoft Office

Job description

Main area Resourcing; Recruitment; Selection; Employment Checks; Workforce Systems Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 158-26-231-WOD

Site The Clatterbridge Cancer Centre - Wirral Town Wirral Salary £25,760 - £27,476 per annum Salary period Yearly Closing 16/09/2026 23:59 Interview date 01/10/2026

In cases where we receive a high volume of applications, we reserve the right to automatically close any vacancies prior to the specified closing date - all vacancies are capped at a sufficient number to progress to shortlisting stage; you are advised to submit your completed application form as early as possible.

We want our recruitment process to be fair, inclusive, and accessible for everyone. If you need support or a reasonable adjustment at any stage of the application or interview process, please contact our Recruitment Team - 0151 5565176 or [e-mail]. Adjustments may include alternative formats, extra time for assessments, communication support, accessible interview arrangements, interview questions prior to interview or other changes tailored to your needs.

Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa

An exciting position has arisen in our small and friendly Resourcing & Workforce Systems Team. If you love meeting new people and learning lots of new anddiverse skills, this is the job for you!

For us, the most important quality of the successful candidate will be the drive and determination to provide an excellent service to both our candidate, existing staff & managers.

This role involves providing an efficient and quality resourcing & administration service to all departments at The Clatterbridge Cancer Centre and subsidiaries, which also includes assisting with temporary staff, honorary appointments & clinical placements.

You will often be the first point of contact for candidates and current employees including managers to provide advice and guidance from initial application stage or vacancy stage right through to their first day of work & whilst in post. This means you will have a real impact on the candidates’ experience of applying for a job and subsequent employment with us. Being welcoming, helpful and kind are essential characteristics of our new colleague.

Main duties of the job

This is an exciting and dynamic role. Some key points include:

• Process routine starter, leaver and contractual change documentation accurately
• Enter, update and validate employee information on workforce systems
• Monitor shared inboxes, workflow queues and worklists
• Respond to routine enquiries from candidates, employees and managers by telephone, email and digital systems
• Provide administrative support
• Support recruitment and onboarding administration, including assigning Certificates of Sponsorship
• Produce routine reports, spreadsheets and correspondence

We do all this whilst remaining committed to our Trust values. We are kind, empowered, responsible and Inclusive. Our role is vital to ensuring a safe and knowledgeable NHS workforce.

Working for our organisation

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK’s leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

All interviews will be conducted face to face as per trust policy
Although this role will be based at our hospital in Bebington, Wirral, you must also be able to work at our hospital in Liverpool CityCentre when required. CCC supports hybrid working and you will also have the opportunity to work from home.

Interview Date: 1-Oct

Person specification

Qualifications

• NVQ Level 3, apprenticeship or equivalent relevant administrative experience
• Good general education, including English and Mathematics at GCSE level or equivalent.
• Business administration, customer service or IT qualification

Knowledge and Expertise

• Working knowledge of Microsoft Office, particularly Outlook, Word and Excel
• Understanding of effective administrative and customer-service processes
• Awareness of confidentiality, data protection and information governance requirements
• Ability to follow policies, procedures and standard operating processes
• Understanding of the importance of deadlines, accurate records and appropriate escalation
• Awareness of ESR, Trac, NHS terms and conditions, payroll processes or NHS employment checks

Experience

• Relevant administrative experience in a busy office or customer-service environment
• Experience of entering, checking and maintaining information on electronic systems or databases
• Experience of handling enquiries by telephone and email.
• Experience of organising a varied workload and meeting deadlines
• Experience of handling confidential or sensitive information appropriately
• Experience in HR, recruitment, payroll, workforce information or NHS administration
• Experience of ESR, Trac or a comparablesystems

If you are successfully shortlisted, you will be invited for an interview via email. Please ensure you regularly check your emails (including junk folders) following your application and let us know if you have any problems. If you would prefer for us to communicate with you in a different way, or need adjustments to the interview process, please contact the Recruitment Team on 0151 556 5176 [e-mail] . All interviews will be undertaken in person unless extraordinary circumstances apply.

If you do not receive confirmation that you have been shortlisted for interview, please assume that you have not been shortlisted on this occasion. It is with regret that we are unable to provide feedback to all non-shortlisted candidates.

The cost of processing a new DBS application is met by the successful applicant. DBS costs are recovered via salary deduction following commencement in post - further details including cost are available from the Recruitment Team. It is a Trust recommendation that candidates requiring a DBS check subscribe to the DBS Update Service - further details are available here - https://www.gov.uk/dbs-update-service . Candidates who withdraw post-DBS submission will be invoiced for the full cost of the check including administration fee.

The Trust takes active responsibility for meeting national guidance and legal requirements in relation to our Safeguarding Policy, including local arrangements for the protection of adults at risk.

The Trust is committed to providing high standards of both patient and staff experience. To support us in doing this the Trust, in partnership with Trade Unions has developed and embedded key values and behaviours that all staff are required to demonstrate throughout their employment. The Trust's values and behaviours support the Trust Vision 'to provide the best cancer care to the people we serve' and our Mission 'to improve health and wellbeing through compassionate, safe and effective cancer care'.

We promote and support diversity in our workforce. The Trust have staff networks such as Ethnic Diversity Staff Network, LGBTQ+ Staff Network, Armed Forces Staff Network, MAPLE Staff Network & Menopause Support Group. The Trust does not tolerate discrimination, bullying or harassment and has firmed up processes for reporting this, including a dedicated Freedom To Speak Up (FTSU) Guardian.