People Services Executive

International SOS group; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid work arrangement

Birthday leave (holiday)

Private pension

Private medical insurance

Life assurance

Job summary

International SOS group in London is seeking a People Services Executive to support the HR team and facilities, administering a range of HR activities. Based in Chiswick, West London, this role suits someone who thrives in a fast-paced environment while managing changing priorities.

You will maintain HR records, process documents for the employee lifecycle, handle queries, run HR reports, and support payroll. A proactive, detail-oriented approach and experience with HR databases are essential.

Qualifications

• Experience administering HR databases and HR systems.
• Excellent administrative and organisational capabilities.
• Proven ability to liaise with internal and external customers including senior executives.
• Customer service-focused with prompt query resolution.
• Autonomous worker with attention to detail and accuracy.

Responsibilities

• Provide and maintain administrative support to HR.
• Process documents and reports for employee lifecycle (contracts, letters, visas, references, etc.).
• Create and update employee records (paper and electronic).
• Answer HR queries via face-to-face, phone, and email.
• Keep HR systems accurate and generate reports as needed.
• Conduct inductions and ensure right-to-work checks.
• Maintain payroll trackers and process payroll instructions.
• Promote employee benefits and CSR initiatives.
• Ensure registrations (NMC, GMC) are up to date in HR records.
• Participate in HR projects and process reviews.

Skills

Administrative skills

Organisation skills

Customer service

HR query resolution

Autonomy

Attention to detail

HR systems

Multi-site experience

Tools

HR databases

HR system reporting

Job description

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We have an exciting opportunity for a PeopleServices Executive to join our team in Chiswick, West London. In this role you will support the Human Resources team including facilities, in administering a range of HR activities.
This is an excellent opportunity for someone who thrives in a fast paced environment, managing changing priorities whilst providing exceptional HR administrative service.

Key responsibilities

• Provide and maintain an effective range of administrative support to the HR Dept.
• Process documentation and prepare reports for all stages of the employee lifecycle, including contracts, contract amendments, resignation acceptance letters, maternity, probation letters, references, visas, eLearning, and vetting.
• Create and update employee records (paper and e-file)
• Respond and resolve to all types of HR queries via face to face, telephone and email, including benefit, policy and HR system queries.
• Ensure the relevant HR systems are up to date, accurate and compliant. Utilising the relevant HR trackers.
• Continuously reviewing HR processes and maintaining documentation.
• Provide reports from the HR system as and when required.
• Conduct new starter inductions, ensuring all relevant documentation is received, including conducting right to work check, contract and policies.
• Ensure all payroll trackers are up to date and payroll instructions are prepared and logged.
• Administer and promote the various employee benefits, participating in the Health and Wellbeing agenda.
• Ensure all Nurse and Midwifery Council registration and all General Medical Council registrations are up to date and on file and in the HR system.
• Administer and participate in the CSR agenda.
• Participate in various HR projects.

About you

• Excellent administrative and organisation skills.
• Experience using and administering HR databases.
• Proven ability to liaise with internal and external customers professionally and courteously, including senior executives.
• Proven track record in delivering exceptional customer service.
• Proven experience of prompt resolution of all types of queries.
• Ability to work accurately, with attention to detail.
• Proven experience of working autonomously.
• Experience of working in a multi-site business with multiple terms and conditions.
• Competitive salary and incentive scheme
• Warm, supportive, and open company culture
• An opportunity to thrive in a global environment
• Hybrid working: 3 days in the office
• Birthday holiday and option to purchase additional annual leave
• Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more