People Services Administrator

Northern Powergrid; Shiremoor; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days holiday rising with tenure + 8

Job summary

Northern Powergrid is seeking an Administrator to join the People Services Team in the UK. You will deliver timely, efficient first line administrative services across Hire to Retire processes and handle sensitive data with confidentiality.

The role requires strong MS Office skills, attention to detail, and the ability to prioritise work to meet Payroll deadlines and service levels. A competitive salary and 25 days holiday are offered, with benefits supporting tenure and wellbeing.

Qualifications

• Minimum qualification of 5 GCSEs A-C or equivalent.
• Experience with HR transactional activities or Shared Services is desirable.

Responsibilities

• Act as a first point of contact and respond to enquiries with SLA driven, customer-focused service.
• Provide high quality administrative support across Hire to Retire processes.
• Maintain accurate colleague records, both paper-based and electronic in the HR system.
• Ensure GDPR compliance and data confidentiality at all times.
• Support workflow updates and communicate progress to stakeholders.

Skills

Attention to detail

Well organised

Data confidentiality

Administrative skills

Education

GCSEs A-C

Tools

Oracle HCM

Job description

Do you want to help power your career and be part of an evolving energy industry?

An exciting opportunity has arisen for an enthusiastic Administrator to join our People Services Team.

As a dedicated Administrator you will deliver timely, efficient and effective first line administrative services across the Hire to Retire processes.

Along with a competitive salary between £25,933 and £26,617, we also offer great benefits such as:

• 25 days holiday rising with tenure plus bank holidays

We’re excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed.

Key Responsibilities

• Act as a first point of contact and respond to all enquiries in line with Service Level Agreements, ensuring delivery of a 10/10 customer experience
• Provide high quality and consistent administration support to all colleagues across the Hire to Retire processes, supporting various functions when workloads fluctuate.
• Escalating queries where necessary to ensure a full resolution and response to colleagues or line managers
• Process all transactions in line with Payroll deadlines and with agreed policies and procedures, ensuring adherence to delegations of authority Maintain colleague records, both paper-based and electronic (within the HCM system) ensuring records are up to date and accurate
• Support the wider People Services Team with implementing any improvement ideas
• Communicate progress on workflow requests through timely and accurate updates to workflow tracker information.
• Have a good understanding of GDPR; ensuring customer confidentiality is adhered to at all times.
• Promote a clear desk policy within the team ensuring customer data is stored securely and confidentiality is maintained at all times.
• Be proficient in the use of MS Office, particularly with Mail Merges.
• Attention to detail with the ability to work accurately and maintain data integrity
• Well organised.
• Experience of dealing with sensitive data
• Excellent administrative skills with the ability to prioritise work in line with customer demand and to agreed Service Levels

Experience & Qualifications:

Essential Qualifications and Experience:

• Minimum qualification of 5 GCSEs A-C or equivalent

Desirable Qualifications and Experience:

• Ideally experience of working in an HR transactional and/or Shared Services environment.
• Have a working knowledge of Oracle HCM (HR/Payroll system) and/or other HR/Payroll systems.

Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.