People & Service Team Leader

River Island; Sheffield; On-site; GBP 27,000; Full time

Job summary

A leading retail company is seeking a People & Service Team Leader at their Sheffield Meadowhall location. The role focuses on enhancing customer experience through team leadership and operational excellence, with a salary of £26,445 FTE. Candidates should have a passion for fashion, strong communication skills, and a background in retail management.

Benefits

50% staff discount and uniform allowance

Support for wellbeing solutions

Family support initiatives

Opportunities for progression and skills development

Bonus scheme and private pension plan

28 days paid holiday

Qualifications

• Previous retail experience, preferably supervisory.
• Passion for fashion and trends.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver great service consistently and role model throughout the team.
• Manage all areas of store operation confidently.
• Drive store KPIs for sales and customer satisfaction.

Skills

Retail Experience

Communication

Interpersonal Skills

Motivation

Adaptability

Job description

Department: Store Management

Location: Sheffield Meadowhall

Compensation: £26,445 FTE

Description

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will strive to improve the customer journey by creating an engaged and motivated team who deliver exceptional customer service. You will support the People & Service Manager in developing the team, maintaining visual and operational standards, and driving conversion, sales, and KPIs.

For a detailed overview of this role, see the attached job description at the bottom of this advert.

About The Role

What You’ll Be Doing

1. Deliver great service consistently and role model this throughout the store team.
2. Create a diverse and inclusive environment where all team members feel valued.
3. Foster a wellbeing culture by being a direct line of communication for the team.
4. Confidently duty manage all areas of store operation, including product and operations.
5. Support the People & Service Manager in delivering the best customer journey across service, people, visual, and operations.
6. Empower the store team to deliver excellent customer experiences, making customer-centric decisions.
7. Understand and utilise commercial tools to drive actions.
8. Take accountability for driving store KPIs such as sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
9. Support store operations compliance with health & safety standards.
10. Develop the store team to be high-performing, motivated, and engaged, recognizing their contributions.

You'll Be Perfect If

1. You have previous retail experience, preferably in a supervisory role.
2. You are passionate about fashion and stay updated on trends.
3. You possess strong communication and interpersonal skills.
4. You can motivate and inspire your team.
5. You are proactive, adaptable, and thrive in a fast-paced environment.
6. You love our products and aim to create the best customer journey!

Things To Consider

1. Fast-paced environment requiring adaptability and multitasking.
2. Ability to analyse customer feedback and sales data for improvements.
3. Strong emotional intelligence for managing a diverse team.
4. Hands-on role involving product movement, floor resets, and physical tasks.
5. Weekend work, public holidays, and seasonal periods are required.
6. Effective time management to meet deadlines.
7. Fostering a positive team culture is essential.

This Is For You

We’re a diverse and talented team that loves working together. Our careers can take you in many directions, and this is where yours begins.

What we can offer you:

• Generous 50% staff discount and uniform allowance.
• Support for reducing expenses through discounts, benefits, and wellbeing solutions.
• Supportive resources like Kindness Cupboards and Retail Trust collaborations.
• Family support including maternity, paternity, adoption, and fertility treatments.
• Give as you earn scheme, annual ‘Giver Island’ day, and matched funding.
• Opportunities for progression and skills development.
• Bonus scheme and private pension plan.
• 28 days (UK) / 30 days (ROI) paid holiday, with options to buy extra.

Keeping You Safe...

We are committed to safeguarding all employees and promoting British Values, including democracy, the rule of law, and mutual respect. We welcome applications from diverse backgrounds and consider flexible working requests unless operational needs dictate otherwise.