People & Service Team Leader

River Island; Cumbernauld; On-site; GBP 60,000 - 80,000; Full time

Job summary

River Island is seeking a dynamic People & Service Team Leader to enhance the customer journey and lead our team in Cumbernauld. The role involves ensuring exceptional service and developing an engaging, high-performing store team focused on achieving key performance indicators. As part of an inclusive work culture, you'll contribute to creating a positive atmosphere and ensuring operational excellence.

Benefits

50% staff discount

Uniform allowance

Generous bonus scheme

Private pension plan

28 days paid holiday

Qualifications

• Previous experience in retail, preferably in a supervisor role.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team.

Responsibilities

• Delivering exceptional customer service and managing store operations.
• Supporting the People & Service Manager to empower the team.
• Driving store KPIs including sales and customer feedback.

Skills

Communication

Team Leadership

Customer Service

Adaptability

Job description

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This range is provided by River Island. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Department: Store Management

Location: Cumbernauld

Compensation: £13.04 / hour

Description

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.

For a more detailed overview of this role, check out the job description attached at the bottom of this advert.

About The Role

What You’ll Be Doing

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all your store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty manage in all areas of the store operation including product and operations.
• Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
• Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.
  
  

You'll Be Perfect If

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• And most importantly love our products as much as we do so we create the best possible customer journey!
  
  

Things To Consider

• Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
• Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
• Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
• Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.
  
  

This Is For You

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

What We Can Offer You

• Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
• Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway!
• Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• ???? Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
• Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
• A generous bonus scheme & private pension plan.
• 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!
  
  

We mentioned the discount, right?

Keeping You Safe...

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Apparel and Fashion

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