People & Service Team Leader

River Island; Canterbury; On-site; GBP 27,000; Full time

Job summary

A leading company in retail is seeking a People & Service Team Leader in Canterbury. This role involves enhancing the customer journey through team leadership, operational management, and achieving store KPIs. The ideal candidate will have a passion for fashion, strong leadership skills, and a commitment to creating an inclusive environment.

Benefits

Staff discounts

Wellbeing support

Career development

Bonuses

Holiday entitlement

Qualifications

• Retail experience, preferably in a supervisory role.
• Passionate about fashion and trend-aware.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver excellent service and model this to the store team.
• Manage store duties across all operational areas.
• Support the People & Service Manager in delivering outstanding customer journey.

Skills

Communication

Interpersonal skills

Leadership

Adaptability

Customer experience focus

Job description

Department:

Retail Management

Location:

Canterbury

Compensation:

£26,445 FTE

Description

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will strive to improve the customer journey by creating an engaged and motivated team that delivers exceptional customer service. You will support the People & Service Manager in developing the team, maintaining visual and operational standards, and driving conversion, sales, and KPIs.

For a detailed overview of this role, see the attached job description below.

About The Role

What You’ll Be Doing

• Deliver excellent service and model this to the store team.
• Create a diverse and inclusive environment where all team members feel valued.
• Promote wellbeing by being a direct line of communication for the team.
• Manage store duties across all operational areas including product and operations.
• Support the People & Service Manager in delivering an outstanding customer journey across service, people, visual, and operational standards.
• Empower the team to prioritize customer experience in decision-making.
• Utilize commercial tools to drive store actions.
• Take responsibility for store KPIs such as sales, stock loss, payroll, conversion, and customer feedback.
• Assist in managing store compliance with health & safety standards.
• Contribute to developing a motivated and engaged team that feels recognized.

You'll Be Perfect If

• You have retail experience, preferably in a supervisory role.
• You are passionate about fashion and trend-aware.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire teams.
• You are proactive, adaptable, and thrive in fast-paced environments.
• You love our products and aim to create the best customer experience.

Things To Consider

• Fast-paced environment requiring adaptability.
• Ability to analyze customer feedback and sales data.
• Strong emotional intelligence for managing diverse teams.
• Hands-on involvement in product movement and store presentation.
• Weekend and holiday work during busy periods.
• Effective time management to meet deadlines.
• Leadership skills to foster a positive team culture.

This Is For You

Join our diverse and talented team at River Island, where career progression is encouraged. We offer numerous benefits including staff discounts, wellbeing support, career development, bonuses, and holiday entitlement. Our community values diversity and inclusion, and we welcome applications from all backgrounds.

Keeping You Safe...

We are committed to safeguarding and promoting equality of opportunity, fostering a safe and inclusive environment for all employees.