People Partner - Manchester

Soho House & Co; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hospitality company seeks a People Partner for their new Manchester House opening in October 2025. This pivotal HR role involves supporting employee relations, managing compliance audits, and guiding managers through recruitment and performance management processes. Ideal candidates will demonstrate strong communication skills, a proactive approach, and relevant experience in HR practices.

Benefits

Weekly Pay

Soho Friends Membership

50% off Food & Drink, 7 days a week

Medicash Health Cash Plan

Life Assurance

Birthday Day Off After 1 Years Service

Up to 50% Staff Discount on Cowshed & Soho Home

Days off to support charity

Free Counselling Sessions

Continuous training opportunities

Qualifications

• Intermediate level proficiency in Microsoft Office
• CIPD qualification or working toward it (desirable)
• Experience in Employee Relations case work

Responsibilities

• Provide a proactive HR service focusing on Employee relations.
• Support the recruitment cycle and coach line managers.
• Conduct audits for compliance and ensure high service standards.

Skills

Microsoft Office

Employee Relations (ER)

Written and oral communication in English

Numeracy Skills

Attention to Detail

Ability to multitask

Education

CIPD qualified – Level 3 / 5

Job description

The Role...

The People Partner, who will be based in our brand new Manchester House, opening in October 2025, will work with and report directly into the People Manager. This is a rare and unique opportunity to play a crucial role in the opening of a brand new House.

As a fast-moving business Soho House is looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.

The role is pivotal in providing a proactive, empathetic, and accurate HR service in generalist HR, ER case work and project work.

The focus of this role will be to support the organisation with Employee relations and positively influence employee engagement, working closely with a number of departments in doing so.

You will coach and guide line managers/team leaders in relation to performance management and support with the full cycle of recruitment.

*Please note, this position is for a September 2025 start date*

Key Accountabilities

• Review of right to work documentation and compliance, escalating any issues
• Conduct monthly audit checks for expiring visas and documents, along with government checks to confirm working status
• Monitor existing core processes and procedures to ensure all functions receive a high standard of service, and suggest better ways of working
• Ensure all employees receive Welcome to the team chat and a 90-day Coffee Chat, and thereafter on a regular basis
• Support GMs in the facilitation of quarterly roundtables and provide feedback to People managers with recommendations on next steps
• Ensure all sites have a calendar of employee events and initiatives in place to recognise, and reward employees in addition to those offered by the Company (Long Service awards, House Hero and Employee Member events)
• Support and advise managers on the probation process
• Support in the delivery of disciplinaries, note taking and holding investigations
• Experience of working with low level and complex ER cases.
• Ensure all non-management receive an Exit Interview and feedback is shared on a monthly basis with General Managers and Head Chefs and Support office.
• Maintaining and managing the House Hero initiatives between regions
• Working closely with the People Manager to support and manage employee relations cases such as Performance Management, Absence Management, capability, grievance and disciplinary. Escalating complex cases as appropriate to the Head of People Operations
• Stakeholder management with Floor managers and wider operation team
• Play a critical role by effectively establishing and nurturing relationships with all employees, as well as measuring and monitoring those relationships to determine whether objectives are being met
• Support the recruitment function by attending the weekly meeting, providing guidance and assistance where possible.
• Maintenance of Greenhouse adverts and working with sites to fill vacancies
• Review and own the internal movement process for employees requesting to transfer from sites, or stepping into a new role.

Experience Required

• Intermediate level proficiency of Microsoft Office
• CIPD qualified – Level 3 / 5 or working towards qualification (desirable, not essential)
• Excellent written and oral skills in English
• ER Case work experience
• Strong IT and numeracy skills with experience in using Microsoft Word, Excel, Powerpoint and Outlook
• Ability to switch between a variety of tasks
• Efficient and proactive along with high attention to detail
• Able to work well autonomously, under pressure and in a fast-paced environment

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Weekly Pay
• Soho Friends Membership
• 50% off Food & Drink, 7 days a week
• Medicash Health Cash Plan
• Life Assurance
• Birthday Day Off After 1 Years Service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.