People Partner

CYFANNOL WOMEN'S AID; Pontypool; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

Cyfannol Women’s Aid in Pontypool, Torfaen, United Kingdom, seeks a People Partner to lead the operation of our People Services, driving trauma-informed and values-led HR practice across the organisation.

You will handle complex employee relations, safeguarding-related workforce risk, and build management capability while coordinating across Gwent offices with regular on-site presence. The role is permanent and full-time with 35 hours per week.

Responsibilities

• Lead the operational delivery of People Services across service areas, ensuring a high-quality, values-led HR service.
• Act as senior escalation point for complex employee relations, safeguarding concerns and high-risk cases.
• Ensure safeguarding principles are embedded in workforce practice and advise on policy adherence.
• Coach managers to resolve issues early and in line with policy and legislation.
• Analyse workforce data to inform proactive interventions and risk reduction.
• Contribute to the development and delivery of the People Strategy with senior leadership.
• Translate workforce data into meaningful insights for decision-making.
• Provide governance to ensure compliance with employment law and safeguarding requirements.
• Lead on building management capability through coaching and development support.
• Oversee cross-geographical HR service delivery and collaboration with senior leaders.

Job description

• Location: Pontypool, Torfaen, United Kingdom

• Location: Pontypool, Torfaen, United Kingdom
• Earnings: £40993.00 to £40993.00

People Partner

Salary: £40,993

Location: Covering: Gwent

Contract Type: Permanent

Hours & working Pattern: 35 hours per week (full-time) working flexibly across locations to deliver the requirements of the role effectively. The post holder will be expected to work regularly across Gwent offices, with a minimum of approximately two days per week on-site, alongside wider regional travel as required

Purpose Of The Post

To lead the operational delivery and continuous improvement of People Services, providing expert, risk-aware and values-led HR leadership across the organisation

The role is responsible for managing complex employee relations and safeguarding-related workforce risk, building management capability, and driving consistent, trauma-informed people practices

The post plays a key role in shifting the organisation from a reactive HR model to a proactive, insight-led and prevention-focused people function that supports organisational culture, safety and performance

Specific Responsibilities

Operational Leadership

• Lead the operational delivery of People Services across all service areas, ensuring a consistent, high-quality and values-led HR service
• Act as senior escalation point for complex employee relations, safeguarding-in-the-workforce concerns and high-risk people cases
• Ensure all HR advice and interventions are legally compliant, trauma-informed and aligned to organisational values
• Drive consistency in people management practice across geographically dispersed teams

Employee Relations & Case Management

• Provide senior oversight of complex casework including disciplinary, grievance, absence, capability and safeguarding-related workforce concerns
• Lead on high-risk or sensitive employee relations matters, ensuring appropriate escalation, documentation and risk mitigation
• Ensure safeguarding principles are embedded in workforce practice, including professional boundaries, wellbeing risk and safe practice
• Coach and challenge managers to resolve issues early, appropriately and in line with policy, legislation and organisational values
• Maintain organisational awareness of workforce risk themes and emerging issues

Workforce & Management Capability

• Develop and embed consistent, values-led and trauma-informed management practice across the organisation
• Lead on building management capability through coaching, reflective practice and structured development support
• Identify capability gaps and work with colleagues to design practical interventions to improve leadership confidence and effectiveness
• Support organisational change processes, ensuring people impacts are anticipated and managed effectively

Data, Insight and Workforce Strategy

• Analyse workforce data to identify trends in absence, turnover, engagement, safeguarding concerns and employee relations themes
• Use insight to inform proactive interventions, organisational planning and risk reduction
• Contribute to the development and delivery of the People Strategy through evidence-based recommendations
• Translate workforce data into meaningful insight for senior leadership decision-making

Compliance & Governance

• Ensure compliance with employment law, ACAS guidance and safeguarding requirements, and lead the ongoing review and development of organisational People policies to ensure they remain legally compliant, values-led and operationally effective
• Maintain audit-ready HR systems, documentation and case management standards
• Provide assurance that HR processes are applied consistently, fairly and in line with regulatory expectations
• Support internal and external audit processes where required

Strategic Contribution

• Lead the translation of the People Strategy into operational delivery across services, ensuring alignment with organisational priorities, values and risk appetite
• Interpret and analyse workforce data to identify emerging trends, risks and opportunities, providing clear insight and recommendations to inform senior decision-making
• Work in partnership with senior leaders to shape workforce planning, organisational development and culture change initiatives, ensuring people impacts are proactively identified and addressed
• Contribute to the design and continuous improvement of people management approaches that support a safe, inclusive and high-performing organisational culture

Team Leadership

• Provide operational leadership and direction to People Officer(s) and administrative support
• Allocate casework and prioritise workload across the team to ensure effective service delivery
• Develop capability within the PS team through coaching, feedback and performance support
• Act as a role model for values-led, trauma-informed and high-quality HR practice

Collaboration and Service Delivery

• Work closely with the Director of People and Culture to deliver organisational priorities
• Partner with operational leaders to embed effective people management practice
• Ensure consistent HR service delivery across all geographical areas
• Act as a trusted advisor to senior managers on people, culture and risk matters
• Contribute to cross-organisational initiatives including safeguarding, wellbeing and culture development

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances

A current valid driving licence is essential with access to a car and insurance covering business use

Closing Date: 17th November 2026

Early applications are encouraged, as we reserve the right to close this vacancy before the advertised closing date should we receive a high volume of suitable applications.

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from people of all genders and backgrounds and are committed to building a diverse and inclusive workforce.

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