People Partner

Enertech FM; Hebburn; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension

L&D support

Opportunity to shape HR function

Job summary

Enertech FM is seeking an experienced HR professional to join our North East team in a broad HR generalist role. You will support the full employee lifecycle, provide practical HR advice, manage ER caseloads, recruit and onboard, and own monthly payroll administration in a fast-paced facilities management environment.

You will build trusted relationships with managers, navigate complex people dynamics, ensure policy compliance, and drive continuous improvement across HR processes and reporting.

Qualifications

• Proven experience in an HR Advisor, HR Generalist or People Partner role.
• Experience managing first line ER casework independently.
• Experience handling complex or sensitive conversations with confidence and professionalism.
• Experience managing monthly payroll administration.
• Good working knowledge of UK employment legislation.
• Strong relationship building skills, particularly in environments where HR input may not always be welcomed initially.
• Resilient, tenacious, and self sufficient.
• Proficient in Microsoft Office and HR systems.
• Based in or able to commute to the North East.
• CIPD Level 3 as a minimum; working towards or holding Level 5.
• Experience working in engineering, construction, facilities management or a similarly operational sector.
• Experience supporting a multi site or dispersed workforce.
• Familiarity with HRIS and payroll systems.

Responsibilities

• Build strong, credible working relationships with managers across the business, including those who may be new to working closely with an HR function.
• Provide practical, commercially focused HR advice and support on a day to day basis.
• Coach managers on people management, performance, and employee engagement.
• Support organisational growth and change initiatives as the business continues to develop.
• Manage first line ER caseload independently; disciplinaries, grievances, capability, and absence management from initial advice through to conclusion.
• Handle sensitive and sometimes difficult conversations with professionalism and pragmatism.
• Navigate complex interpersonal dynamics, particularly within small, close knit teams.
• Ensure consistent application of company policies and UK employment legislation.
• Promote early, informal resolution of workplace issues wherever appropriate.
• Manage end to end recruitment campaigns, from job description through to offer.
• Screen applications, coordinate interviews, and support hiring managers throughout the process.
• Oversee onboarding and induction for all new employees, ensuring a positive start.
• Take ownership of the monthly payroll process; starters, leavers, salary changes, overtime, and statutory payments.
• Ensure payroll information is prepared and submitted accurately and on time.
• Liaise with external payroll providers where applicable.
• Handle payroll related employee queries promptly and professionally.
• Maintain accurate employee records and HR systems.
• Produce regular HR reports and people metrics for management.
• Monitor absence, holidays and compliance documentation.
• Contribute to the continuous improvement of HR processes and administration.

Skills

HR Advisor

ER casework

Payroll

UK Employment Law

People Partner

Payroll systems

HRIS

CIPD Level3

CIPD Level5

Stakeholder mgmt

MS Office

Education

CIPD Level 3 or equivalent

Tools

HRIS systems

Payroll software

MS Excel

Job description

Enertech FM is a growing engineering and technical services business. We deliver high quality facilities management and engineering solutions across the UK, and as we continue to expand, we're investing in the people infrastructure to match.

This is an exciting time to join us. We're building a stronger, more consistent approach to people management, and this role sits at the heart of that work.

THE OPPORTUNITY

This is a broad, hands on generalist role for an experienced HR professional who is comfortable working in a fast paced, operationally driven environment. You will support the business across the full employee lifecycle from employee relations and recruitment through to payroll administration and HR operations.

You will work closely with managers across our sites, building trusted relationships while providing consistent, commercially grounded HR advice. This is a role that requires confidence, resilience and good judgement. You will need to be comfortable navigating complex people dynamics, handling difficult conversations professionally, and applying policy consistently.

You will not always have the luxury of a structured environment or a clear playbook. What you will have is the opportunity to make a genuine difference to how HR supports this business.

KEY RESPONSIBILITIES

Business Partnering

• Build strong, credible working relationships with managers across the business, including those who may be new to working closely with an HR function.
• Provide practical, commercially focused HR advice and support on a day to day basis.
• Coach managers on people management, performance, and employee engagement.
• Support organisational growth and change initiatives as the business continues to develop.

Employee Relations

• Manage first line ER caseload independently; disciplinaries, grievances, capability, and absence management from initial advice through to conclusion.
• Handle sensitive and sometimes difficult conversations with professionalism and pragmatism.
• Navigate complex interpersonal dynamics, particularly within small, close knit teams.
• Ensure consistent application of company policies and UK employment legislation.
• Promote early, informal resolution of workplace issues wherever appropriate.

Recruitment & Onboarding

• Manage end to end recruitment campaigns, from job description through to offer.
• Screen applications, coordinate interviews, and support hiring managers throughout the process.
• Oversee onboarding and induction for all new employees, ensuring a positive start.

Payroll Administration

• Take ownership of the monthly payroll process; starters, leavers, salary changes, overtime, and statutory payments.
• Ensure payroll information is prepared and submitted accurately and on time.
• Liaise with external payroll providers where applicable.
• Handle payroll related employee queries promptly and professionally.

HR Operations

• Maintain accurate employee records and HR systems.
• Produce regular HR reports and people metrics for management.
• Monitor absence, holidays and compliance documentation.
• Contribute to the continuous improvement of HR processes and administration.

ABOUT YOU

You are an experienced HR professional who has worked in environments where things move quickly, people are under pressure, and HR does not always have a ready audience. You are used to building trust from scratch, particularly with managers and teams who may be accustomed to doing things their own way.

You are tenacious without being inflexible, approachable without being a pushover, and confident enough to hold your position when it matters while remaining sensitive to the human side of every situation.

You are organised, self sufficient, and comfortable managing a varied workload without close oversight. You take pride in doing things properly and you understand why consistency and compliance matter, even when they are inconvenient.

SKILLS & EXPERIENCE

• Proven experience in an HR Advisor, HR Generalist or People Partner role.
• Demonstrable experience managing first line ER casework independently.
• Experience handling complex or sensitive conversations with confidence and professionalism.
• Experience managing monthly payroll administration.
• Good working knowledge of UK employment legislation.
• Strong relationship building skills, particularly in environments where HR input may not always be welcomed initially.
• Resilient, tenacious, and self sufficient.
• Proficient in Microsoft Office and HR systems.
• Based in or able to commute to the North East.
• CIPD Level 3 as a minimum; working towards or holding Level 5.
• Experience working in engineering, construction, facilities management or a similarly operational sector.
• Experience supporting a multi site or dispersed workforce.
• Familiarity with HRIS and payroll systems.

KEY PERFORMANCE INDICATORS

• Accurate and timely monthly payroll processing.
• Positive manager feedback on HR support and advice.
• Recruitment vacancies filled within agreed timescales.
• Employee relations matters managed effectively and in line with legislation.
• Accurate and up to date HR records and reporting.
• Demonstrable contribution to employee engagement and retention.

WHAT WE OFFER

• Company pension
• Ongoing learning and development support
• Real scope to shape the people function as the business grows