People & Organisational Support Officer

London Wildlife Trust; Newport; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Salary sacrifice for gym membership

Salary sacrifice for bicycles

Salary sacrifice for nursery/childcare

Private GP Service

Headspace premium membership

Financial coaching

Life coaching

Leadership coaching

Life Assurance 3x salary

Access to therapy

Job summary

London Wildlife Trust is seeking a proactive People & Organisational Support Officer to join our People & Organisational Development team. You will be a key contact for colleagues, volunteers and managers, supporting recruitment, onboarding and employee wellbeing, as well as volunteer development and organisational projects.

Based at our head office (Fivefields) with some site travel 1–2 days per week and home days, the role offers regular hours 9:00am–5:00pm and flexibility from day one to

Qualifications

• Experience in HR/People related role or volunteer coordination in a charity.
• Highly organised with excellent attention to detail and the ability to manage a varied workload.
• Confident using digital systems and technology; willing to learn new platforms.
• Proactive problem solver who enjoys improving processes and finding practical solutions.
• Excellent communication skills and the ability to build positive relationships with a wide range of people.
• Commitment to London Wildlife Trust's mission, values and approach to equality, diversity and inclusion.

Responsibilities

• Support the full employee lifecycle, from recruitment and onboarding through to learning, development and employee engagement initiatives.
• Act as a first point of contact for HR queries, providing excellent support to managers and colleagues across the Trust.
• Coordinating and developing our volunteer programme, helping volunteer managers recruit, engage and support volunteers.
• Maintaining and improving key people, volunteer and organisational systems, ensuring data is accurate, compliant and useful
• Supporting organisational projects across areas including wellbeing, culture, volunteering, technology, AI and continuous improvement
• Helping ensure our people and organisational operations run smoothly, contributing to an excellent experience for employees and volunteers alike.

Job description

People & Organisational Support Officer

Salary: £31,714

Contract: Permanent, full time

We also offer:

• 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
• Enhanced maternity, paternity and adoption pay policy
• Private GP Service
• Salary sacrifice schemes for gym, bicycles, annual leave buying, and nursery/childcare
• Free premium Headspace membership
• Financial, life and leadership coaching
• Life Assurance policy of 3x annual salary
• Access to free online, in-person or telephone therapy

Location: Head office (Fivefields, 8-10 Grosvenor Gardens, London) and some site travel 1-2 days per week, the remaining from home.

Hours: 9:00am - 5:00pm. We welcome flexible working requests from day one.

Role & Responsibilities

We're looking for an organised, proactive and people-focused individual to join our People & Organisational Development team. This is a brilliantly varied role that offers the opportunity to make a real impact across the organisation. You'll be a key point of contact for colleagues, volunteers and managers, supporting everything from recruitment, onboarding and employee wellbeing to volunteer development, learning and development, and organisational projects.

Working within a dynamic team with a broad remit, you'll gain exposure to traditional HR, organisational development, volunteering and organisational operations. You'll also support a range of systems and processes that help the Trust run effectively, including people technology, digital platforms and emerging AI-enabled ways of working.

If you're someone who enjoys building relationships, improving processes, solving problems and helping people thrive, we'd love to hear from you.

You’ll be involved in:

• Supporting the full employee lifecycle, from recruitment and onboarding through to learning, development and employee engagement initiatives.
• Acting as a first point of contact for HR queries, providing excellent support to managers and colleagues across the Trust.
• Coordinating and developing our volunteer programme, helping volunteer managers recruit, engage and support volunteers.
• Maintaining and improving key people, volunteer and organisational systems, ensuring data is accurate, compliant and useful
• Supporting organisational projects across areas including wellbeing, culture, volunteering, technology, AI and continuous improvement
• Helping ensure our people and organisational operations run smoothly, contributing to an excellent experience for employees and volunteers alike.

Our ideal People & Organisational Support Officer

• Experience in either an HR/ People related role, or within a volunteer coordination role within a charity
• Highly organised with excellent attention to detail and the ability to manage a varied workload
• Confident using digital systems and technology, with a willingness to learn new platforms and ways of working.
• A proactive problem solver who enjoys improving processes and finding practical solutions.
• Excellent communication skills and the ability to build positive relationships with a wide range of people.
• A genuine enthusiasm for supporting people, volunteers and organisational success.
• Commitment to London Wildlife Trust's mission, values and approach to equality, diversity and inclusion.

(Please see the job description for the full list of responsibilities and person specification.)

Closing Date: 14th September 2026 at 9am

Interviews: Arescheduled to take place week commencing 21st September and reasonable adjustments will be offered to all candidates.

Our vision is a London alive with wildlife, with nature in everyone's neighbourhood. To achieve our goal of inspiring everyone to help restore London's wildlife, we recognise that our team must better reflect and represent all of London's diverse communities. Find out more about London Wildlife Trust's commitment to Equality, Diversity, and Inclusion here: https://www.wildlondon.org.uk/jobs.

We are also committed to ensuring that the safety and wellbeing of children, young people and adults at risk is at the heart of our engagement with people. Read about our commitment to safeguarding here: https://www.wildlondon.org.uk/safeguarding.