People Operations Specialist (HR Advisor)

HelloFresh; East Midlands; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Box discounts

Company pension

Gym membership

Private medical insurance

Mental health support

Nursery support

Cycle to work

Group life assurance

Job summary

HelloFresh is seeking a People Operations Specialist to act as the primary HR contact at the Derby distribution centre, partnering with site leadership to foster a safe, inclusive, and performance-driven workplace culture.

You will coach leaders, handle employee relations, support recruitment, implement local HR processes, and monitor metrics such as absenteeism and turnover while maintaining confidentiality and integrity.

Qualifications

• CIPD Level 5 qualification and solid HR policy knowledge.
• Operational HR experience in production or logistics.
• Strong stakeholder management and organisational skills.
• Excellent written and verbal communication.
• Knowledge of employment law and HRIS experience.
• Data-driven approach to improving site performance.
• Ability to handle confidential information with discretion.
• Proficient in Microsoft Office; familiarity with Google Workspace.
• Customer-focused with empathetic leadership.
• Workday experience is advantageous.

Responsibilities

• Own all operational HR matters on site and handle daily queries.
• Coach senior leaders on HR topics across the employee lifecycle.
• Manage employee relations cases and apply policy and law.
• Carry out disciplinary measures in line with policy.
• Support recruitment with Talent Acquisition and run HR projects.
• Implement local HR processes and monitor metrics like absenteeism and turnover.

Skills

Operational HR

Stakeholder management

HR policy & law

Data analytics

Communication

Confidentiality

Empathy

MS Office / GSuite

People leadership

Workday knowledge

Education

CIPD Level 5 qualification

Tools

HRIS

Workday (advantage)

Job description

As a People Operations Specialist, you will act as the primary HR contact and trusted advisor in our distribution centre, partnering closely with site leadership and employees to drive people-centric initiatives, ensure compliance, and create a positive work environment by fostering a safe, inclusive, and performance-driven workplace culture.

What You Will Be Doing

• Primary HR point of contact: Own all operational HR matters on site and handle day-to-day colleague queries, liaising with support functions as needed.
• Leadership coaching and advice: Coach and advise senior leaders on HR topics across the full employee lifecycle.
• Employee relations: Handle employee relations cases and resolve conflicts, applying company policy and local employment law.
• Disciplinary management: Carry out disciplinary measures fairly and in line with policy, escalating to the Senior People Business Partner where necessary.
• Recruitment and HR projects: Support recruitment with the central Talent Acquisition team, and manage HR projects with central and international HR teams.
• HR delivery and metrics: Implement local HR processes such as performance reviews, training, and succession planning, develop site-specific HR policies, and monitor metrics including absenteeism, turnover, engagement, and headcount.

Who You Are

• Hold a CIPD Level 5 qualification.
• Have demonstrable operational HR experience, ideally in a production or logistics environment.
• Organise well, prioritise, and handle multiple tasks at once, with outstanding attention to detail and accuracy.
• Resolve conflict and manage stakeholders effectively.
• Know HR practices, policies, and employment law, and have experience in HRIS.
• Communicate excellently in writing and verbally, and build strong relationships at all levels of the organisation.
• Solve problems proactively and analytically, using data to improve site performance.
• Maintain strict confidentiality and exercise good judgement.
• Bring empathy, a hands‑on approach, an innovative mindset, and a customer focus, and lead by example to keep HelloFresh DNA at the centre of the work.
• Be proficient in Microsoft Office (Word, Excel, PowerPoint - ideally the GSuite).

Workday experience would be advantageous, but not essential!

What You Will Get In Return

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

Location

The Windmill, 1, Holme Lane, Spondon, Derby, DE21 7HW

This is an in person, on site role. It is Monday - Friday core business hours, but there may need to be some flexibility required on an ad hoc basis to handle night shift meetings at 1800/1900.

To be considered for this role, you’ll need to have the independent right to work in the UK, as we’re unfortunately unable to provide sponsorship at this time.

Hybrid Working Policy

We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you’re applying for

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.