People Operations Specialist

Gigs; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Home office stipend

Budget for learning and development

Free phone and international data plan

Job summary

A technology company in Greater London is seeking a People Operations Specialist to support the full employee lifecycle, ensuring clear processes and a great employee experience. The role involves ownership of onboarding, offboarding, and compliance, along with improving operational workflows. Successful candidates will have experience in People Ops at a tech firm, strong organizational skills, and a mindset geared toward continuous improvement. This position offers competitive compensation and stock options, alongside a collaborative culture and flexible work options.

Qualifications

• Experience in People Ops in a scaling tech company, ideally in a global environment.
• Organized and comfortable with operational detail.
• Ability to bring structure to ambiguous problems.
• Solid knowledge of employment basics, contracts, and data handling.
• Familiar with HRIS, ATS, Slack, and Google Workspace.
• mindset of continuous improvement: you simplify, you document, you automate.
• High bar for quality, ownership, and discretion with sensitive information.

Responsibilities

• Own core people processes across onboarding, off‑boarding, and benefits administration.
• Keep data clean and accurate across HRIS, ATS, and internal tools.
• Support compliance, visa, and mobility cases.
• Support compliance, visa and mobility cases, and partner with legal as needed.
• Prepare data and reports on headcount, attrition, and people metrics for leaders.
• Collaborate with Talent, Finance, and IT to ensure smooth employee journeys.
• Be the first point of contact for employees on policy, tools, and HR operations.

Skills

People Ops experience

Clear communication

Organizational skills

Knowledge of employment basics

Continuous improvement mindset

Organization

Documentation

Automation

Discretion

Visa support

Tools

HRIS

ATS

Slack

Google Workspace

Job description

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest‑growing tech companies, we bring together early‑stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

The Role

We’re looking for a People Operations Specialist to support the full employee lifecycle and help build a fast, reliable people foundation. You’ll join a small, hands‑on team that cares about clear processes, high trust, and great employee experience. The role blends structured execution, problem solving, and a service mindset.

What you will do

• Own core people processes across onboarding, off‑boarding, contracts, payroll inputs, and benefits administration.
• Keep our data clean and accurate across HRIS, ATS, and internal tools.
• Improve how we run people ops: document workflows, remove friction, and raise standards.
• Support compliance, visa and mobility cases, and partner with legal where needed.
• Prepare data and reports for leaders on headcount, attrition, and people metrics.
• Work closely with Talent, Finance, and IT to ensure smooth employee journeys.
• Be the first point of contact for employees on policy, tools, and HR operations.

What we are looking for

• Experience in People Ops in a scaling tech company, ideally in a global environment.
• Strong execution: reliable, organized, and comfortable with operational detail.
• Clear communication and the ability to bring structure to ambiguous problems.
• Solid knowledge of employment basics, contracts, and data handling.
• Comfort working with tools like HRIS, ATS, Slack, and Google Workspace.
• A mindset of continuous improvement: you simplify, you document, you automate.
• High bar for quality, ownership, and discretion with sensitive information.

Bonus points if you have experience people operations experience in the US market.

Before You Apply

The truth is, what we're building isn't easy. We expect a lot, and operate with urgency and ownership. This won’t be the right place for everyone, and that’s okay.

This role probably isn't a fit if:

• You need a lot of structure, or layers of process to do your best work.
• You prefer to specialize narrowly and wait for direction rather than taking initiative.
• You’re uncomfortable making decisions with imperfect information or wearing multiple hats.
• You’re looking for a “big company” setup — we’re still building many things for the first time.

Work at Gigs

We value in‑person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi‑annual company off‑site. Our offices are designed to feel like home‑inspired workspaces, with plants, thoughtful tools, and small, tight‑knit teams that make collaboration feel natural, energizing, and effective.

What We Offer

We believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan.

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.