Growth Strategy and Ops

Gigs; Greater London; On-site; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Stock options

Home office stipend

Learning and development budget

Free phone + international data

Job summary

Gigs is seeking a Growth Ops leader to own the operating framework of the Growth team. You will drive planning cycles, cross-functional coordination, and knowledge transfer across regions.

You will lead data and reporting infrastructure and push an AI-enabled tooling stack to accelerate outputs. This role requires strategic thinking, ownership, and the ability to operate in complex, multi-market environments.

Qualifications

• 4+ years in a demanding operational environment (biz ops, strategy & ops, growth ops).
• Experience handling ambiguity and making decisions with incomplete information.
• Proven ability to translate data findings into business decisions.

Responsibilities

• Own the operating cadence of Growth with planning cycles and cross-functional coordination.
• Build playbooks, runbooks, and documentation to scale knowledge across regions.
• Own data and reporting infrastructure to measure Growth impact.
• Lead the AI and tooling stack to maximize output.
• Drive strategic Growth projects from framing to shipping results.
• Keep the Growth function moving across multi-market initiatives.

Skills

Operational excellence

AI in workflows

Data storytelling

Cross-functional collaboration

Strategic thinking

Ownership

Tools

AI tooling

Job description

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Things We Care About

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession. Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

Gigs has built a multi-market, multi-product embedded connectivity business, and we're looking for someone to own the operating system the Growth team runs on. This is a high-leverage, cross-functional role sitting at the intersection of strategy, data, and execution, responsible for making the Growth org faster, smarter, and more cohesive.

You will operate with high autonomy and report to the VP of Growth, while working closely with Finance, Legal, and functional leads across GTM, Customer Success, Implementation, and Marketing.

This role is for someone who thrives in complexity, communicates confidently with senior stakeholders, and uses AI as default leverage to move faster and build better.

What you will do

• Own the operating cadence of Growth. Run planning cycles, reporting rhythms, and cross-functional coordination across GTM, Customer Success, Implementation, and Marketing, so Growth runs as one function.
• Build what lets knowledge travel. Write the playbooks, runbooks, and documentation that take what works in one region and make it work everywhere else. What you build should outlast your direct involvement.
• Own the data and reporting infrastructure. Build the systems that tell the Growth team what's working and where to focus next.
• Lead the AI and tooling stack. Make sure the team is actually using AI to multiply output.
• Drive strategic projects end-to-end. Market expansion, segmentation, GTM playbooks, from framing the problem to shipping the output.
• Keep the function moving. Unblock what needs unblocking across a multi-market, multi-product Growth team that's operating faster than its infrastructure can handle.

What we are looking for

• 4+ years in a demanding operational environment— biz ops, strategy & ops, management consulting, or growth ops at a fast-scaling company. You've operated under pressure and know what it feels like to own something that matters
• You are self-driven and relentlessly proactive. You don't need someone to hand you a problem definition. You find the problem, form a view, and start moving. We'd rather tell you to slow down than push you to speed up
• AI is part of your working stack. You use AI tools daily—for analysis, automation, building internal tooling, accelerating research. You can point to specific things you've built or automated that didn't exist before you made them.
• You can read the room and the data. You can translate a data finding into a business decision and communicate it clearly to technical and non-technical audiences alike
• You're a generalist who goes deep. Comfortable moving between a data problem, a process problem, and a strategic framing problem in the same week
• High ownership, low ego. You juggle context across multiple workstreams without dropping threads. You take pride in making complex things work reliably, not in getting credit for it. When something is yours, it gets done.

Bonus points if

• You have experience in telecoms, fintech, or B2B SaaS - especially anything touching connectivity or payments.
• You've built or improved internal tooling or automated workflows using AI or no-code tools.
• You've operated across multiple markets or regions and know what it takes to make something work globally, not just in one office.

Salary Range: £85,000 - £110,000

(The final offer depends on your background, skills, and how you perform through the process. We're open to considering outlier candidates, which may result in an adjustment to the scope and compensation)

Work At Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan