People Operations Specialist

OneAdvanced Limited; Birmingham; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Wellbeing focus

Annual leave 20 days

Employee assistance programme

Development programmes

SkillsHub online learning

Life insurance 3x salary

Personal accident insurance

Performance bonus

Job summary

OneAdvanced Limited is seeking an experienced HR Operations Specialist to join a growing, global SaaS business. You will deliver accurate HR administration for our worldwide workforce and act as the first contact for employee queries, driving a positive experience.

You will manage offers, transfers, leavers, vetting, and HRIS data while collaborating with global payroll and accounts to ensure timely information. A proactive, detail‑focused professional thrives in this role.

Qualifications

• Experience in HR Shared Services or People Operations.
• Familiar with HRIS and ticketing systems (ServiceNow, Helix).
• Strong communication and proactive approach to tasks.
• Ability to meet deadlines and prioritise workload.

Responsibilities

• Be the first point of contact for employee queries and drive a positive experience.
• Manage the employee lifecycle, including offers, transfers and leaver documentation.
• Oversee the internal ticketing system and deliver excellent service.
• Coordinate with global payroll teams to ensure timely information flow.
• Maintain HRIS data accuracy and data governance.
• Support vetting processes, employee files and statutory returns.
• Lead People Operations projects and drive automation and efficiency.

Skills

Organisational skills

Attention to detail

Deadline management

HR Shared Services

HRIS

Ticketing systems

Communication

Tools

ServiceNow

Helix

Job description

Role Introduction

This is the ideal role for an experienced HR Operations Specialist within a growing, progressive, and global SaaS business. As a People Operations Specialist you will join a collaborative team where you will be responsible for delivering an accurate and timely HR administration support services for our global workforce

What You Will Do

• You will be first point of contact for employee queries and will drive positive employee experience and engagement
• Processing all aspects of the employee life cycle, including offers of employment, internal transfers and leaver documentation
• Overseeing the internal ticketing system and providing exceptional service to employees.
• Working closely with the global payroll teams and ensuring accuracy and timeliness when supplying information
• Updating and managing the HRIS database, ensuring the accurate recording and maintenance of people data
• Managing administration in respect of the Company's vetting processes, employee files, people policies and statutory returns
• Lead on People Operations projects and support wider project initiatives across a global business
• Continuously review processes to assess for opportunities for automation and efficiency improvements
• Being responsible for raising purchase orders via our accounting system and liaising with accounts payable to ensure invoices are paid accurately and in a timely manner

#LI-MP1

What You Will Have

• Exceptional organisational and administrative skills
• Strong attention to details and accuracy
• Proven ability to work to deadlines and prioritise workloadExperience of working in a HR Shared Services or People Operations function.
• HRIS and ticketing system (e.g. Service Now, Helix) experience
• An enthusiastic and proactive approach to completing tasks and getting involved in ad-hoc projects
• Excellent written and verbal communication skills

What We Do For You

• Wellbeingfocused–Ourpeopleareourgreatestassets,andensuringeveryonefeelstheirbestself tocometoworkisintegral.
• AnnualLeave–20daysofannualleave,pluspublicholidays
• EmployeeAssistanceProgramme–Freeadvice,support,andconfidentialcounsellingavailable24/7.
• Personal Growth- Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes– From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
• Life Insurance - 3x annual salary
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus– Our Group-wide bonus scheme enables you to reap the rewards of your success

Who We Are

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com