People / Operations Lead- Creative Agency

The Industry Club; Greater London; Híbrido; GBP 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work London

Permanent role

Competitive package

Descripción de la vacante

The Industry Club is seeking an experienced people leader to shape culture and drive scale for a busy creative agency. This is a senior, strategic role focusing on HR and transformation rather than hands-on delivery.

You will implement systems, embed people strategies across leadership, performance, and engagement, and partner with heads of departments to deliver measurable business benefits in a hybrid London setting.

Formación

• Experience leading people and culture initiatives in a creative/digital/marketing/events environment.
• Proven track record in driving transformation and change management.
• Strong leadership with direct reports and a strategic mindset.
• Able to translate business goals into people strategies and KPIs.
• Strong commercial awareness and problem-solving abilities.
• Interest in creative output and collaboration with senior leadership.

Responsabilidades

• Set best practices and ways of working across the business.
• Support heads of departments on HR, culture and team management.
• Embed internal systems and platforms for streamlined operations.
• Lead the transformation agenda with leadership and major programmes.
• Identify improvements and coordinate changes to achieve better results.
• Ensure staff understand objectives and are supported to perform well.
• Develop and implement a comprehensive people strategy.
• Plan workforce requirements and improve retention during growth.
• Simplify processes and clarify responsibilities to improve collaboration.
• Monitor employee engagement, wellbeing, inclusion and leadership development.

Conocimientos

People management

HR strategy

Transformation

Leadership development

Data-driven decisions

Commercial acumen

Descripción del empleo

Great opportunity for an experienced people leader to support in shaping the culture and success of a busy growing Creative Agency as they continue to scale.

Please note this client is looking for someone from an HR/ People, Talent background. (not delivery operations)

You will support in the operational success of the business, ensuring efficiency, profitability and competitiveness within the market.

You will ensure your team is set up for success, motivated and happy, giving them clear KPIs and goals to achieve.

This could be achieved through a combination of restructuring, automation, cost optimisation and systems implementation, while keeping people at the heart of every decision.

• Practical hybrid working- London office (go in when it makes sense but this person will need to be visible)
• Permanent role
• £90k-£110k depending on experience + benefits

The role:

• Ensure best practice and ways of working across the business
• Support heads of departments across all things HR, culture, team management and give them support and plans of action (this is not a hands on HR role)
• Make sure all internal systems and operations platforms are embedded into the business for the teams to do their best work
• Set the wider transformation agenda, work with leadership, oversee major programmes and be accountable for delivering strategic business benefits
• Identify what needs to improve, and lead or coordinate the changes needed to get better results
• Ensure all staff are aware of their objectives, goals and supported to do their best work in a positive, encouraging and collaborative environment
• Support with business strategy and set up a people strategy
• Plan workforce requirements, improve retention, support organisational change and ensure the business has the skills it needs to grow
• Simplify process and clarify responsibilities to improve how teams work together
• Look at employee engagement, wellbeing, inclusion, leadership development and staff feedback
• Use data to improve performance and embrace AI to support you with your objectives

The person:

• Must have experience in a creative, digital, marketing or events focused business, ideally with a headcount of 100+
• A very experienced people manager who has had many direct line reports
• Experience in business/ operational transformation
• Emotionally intelligent and be able to motivate your team and set them up for success
• Commercially astute
• Great problem solver who partners well with senior management
• A keen interest in the creative output of the business

Please note due to the large volume of applications we receive we cannot respond to everyone.

We are committed to ensuring and supporting representation from all backgrounds across the creative industry, irrespective of race, religion, belief, ethnicity, age, gender, sexual orientation, disability or socio-economic background.

With this in mind, we welcome applications from all areas of the community. Please do get in touch and let us know if there is any additional support or reasonable adjustments we can cater for, to ensure our process and roles fit your needs and creates a comfortable & enjoyable recruitment process.