People Operations Lead

Octopus Money; Camden Town; Hybrid; GBP 68,000 - 92,000; Full time

Benefits offered by this job

Hybrid working (Tue–Thu in office)

Share Incentive Plan

Company pension

Private medical insurance

Birthday day off

Flexible holidays (18 days from anywhe

Job summary

Octopus Money is seeking a People Operations Lead to partner with the CEO and drive end-to-end People initiatives across the business. You’ll balance strategic planning with hands-on delivery, shaping culture, engagement and people processes in a fast-paced scale-up environment.

You’ll work across two pillars—People Partnering and Engagement, and People Operations—optimising systems like HiBob and supporting managers through the talent lifecycle, with a focus on healthy growth and employee

Qualifications

• Experience with employee relations and UK employment law.
• Ability to move between high-level strategy and practical delivery across the People lifecycle.
• Proven track record of coaching managers and improving engagement.

Responsibilities

• Partner with CEO to deliver People initiatives and strategy.
• Drive end-to-end People lifecycle activities with a hands-on approach.
• Develop manager training and improve employee engagement.
• Own the biannual performance development cycle and process improvements.
• Champion culture and employee value proposition.
• Lead People operations day-to-day and optimise HR systems.

Skills

Employee relations

UK employment law

Stakeholder management

End-to-end HR lifecycle

Tools

HiBob

Google Workspace

Job description

We’re looking for a People Operations Lead to join our People function, partnering closely with the CEO to deliver People initiatives. You’ll be responsible for both strategic planning and hands‑on delivery.

This is an end‑to‑end People role, working alongside our Talent Lead, who looks after recruitment. We’re looking for a ‘do’er’; someone who is excited by sitting down with leaders across the business, and then getting into the nuts and bolts of putting changes in place.

Day to day, you’ll work across two key pillars:

People Partnering and Engagement

• Being a trusted advisor to managers and leaders: providing hands‑on support and coaching through team challenges, change, and key people decisions
• Developing Manager Training and identifying areas where we can improve the quality of employee engagement
• Supporting with sensitive or complex people issues
• Owning and continuously improving our twice‑yearly performance development cycle, ensuring it supports growth, feedback, and clarity
• Championing culture, and identifying how we can strengthen our employee value proposition

People Operations

• Day‑to‑day delivery of people operations across the People lifecycle, including maximising how we use systems (HiBob and Google tools) to streamline workflows, caring about both efficiency and the employee experience
• Taking the lead on people risk, by helping us to spot issues before they become problems

Ideal candidates will have

• Experience with employee relations, comfortable with UK employment law
• Experience working end‑to‑end across the People lifecycle, with the ability to move comfortably between high‑level strategy (e.g. building roadmaps and presenting your focus areas) and practical delivery

Nice to have

• Experience in a scale‑up environment, where things move quickly and we try to remove unnecessary administration and barriers to making decisions

Success looks like this at Octopus Money

• You can handle ambiguity. You’re comfortable using judgement to create structure and applying first principle thinking
• You’re someone who ‘chases the ball’, rather than just hoping others pick it up. We look for determination, resilience and a healthy dose of optimism
• You thrive in a fast paced environment. You’re open to course correct when needed, and challenge yourself and others to

About Octopus Money

We’re on a mission to become the most recommended financial services business in the UK

Money shapes every part of life. Yet most people never get the support they need:

• Half of Brits reach retirement age without enough to live the life they want
• Financial stress is a leading cause of poor mental health
• Only 8% of people have access to 1‑to‑1 financial advice

There’s no shortage of information. What people actually need is clarity, guidance and a plan that makes sense for them.

That’s where we come in.

Octopus Money brings together financial planning, investment expertise and smart technology so people can understand their options and take action with confidence. We help people build a clear plan for their savings, investments and pensions and make investing simple with managed portfolios built by experts. We also support employers who want their teams to feel more secure and in control.

Some people need regulated advice. Others need coaching. Many need both at different points in life. Our service adapts to what each person needs.

We believe everyone deserves money support that works for real life.

We value people who:

Make every conversation matter
You care about how you make people feel. You communicate clearly, listen well and build trust with customers and colleagues. You want every interaction to move things forward.

Move with urgency and focus
You like getting stuck in. You care about making progress, not perfection. You stay focused on what matters, learn quickly and find smart ways to keep things moving.

Own it
You take responsibility for your work and the outcomes it creates. You’re comfortable solving problems, making decisions and tackling challenges head on. You hold yourself to a high standard and want to make a real impact.

The interview process

Our interview process typically includes:

• An intro call with our talent team
• A competency‑based interview with the hiring manager
• A panel interview with a short task presentation
• A conversation focused on how you work and what you value

We’ll keep it simple and respectful of your time, and you’ll meet the people you’ll actually work with. Our average process takes around four weeks but we’ll always work around your availability.

What’s in it for you

Base salary: £80,000 (depending on experience) + bonus + benefits

We want people to grow here, to feel supported and to feel proud of the impact they make!

You’ll get:

• Hybrid working with 3 days in the office each week (Tuesday - Thursday)
• 18 days a year working from anywhere
• Performance‑based bonus
• The opportunity to participate in our Share Incentive Plan (HMRC approved scheme enabling employees to invest tax efficiently)
• Company pension
• Private medical insurance
• Enhanced parental leave and Return to Work coaching (find out more on our website)
• Birthday day off
• A mission driven focus - the chance to help people improve their lives through financial wellbeing, and a supportive team who care about what they do

About Octopus Group

We're part of Octopus Group, a privately‑owned business that's spent 25 years doing things differently. Octopus Group builds businesses designed to outlast it, aiming to leave things a little better for the generations that follow.

That same instinct runs through the whole group:

• Octopus Energy changed how millions of people think about their energy provider, built on fairness, transparency and a genuinely good customer experience
• Octopus Legacy is changing how people plan for the end of life
• amicable is building a better way to go through divorce
• Aurora is rethinking education
• Seccl is building the fintech infrastructure behind modern investing
• Octopus Investments and Octopus Capital back the ideas and businesses of tomorrow

We share that same DNA, doing the same thing in a different corner of people's lives: money.

Octopus Group doesn't just talk about entrepreneurship, the group enables it. Springboard, a program open to anyone however junior or senior, lets people pitch an idea to win funding. A number of businesses have been started this way, founded by former Octopus employees.

Please note, as a regulated business we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer.

We believe in equal financial education for everybody, no matter their background. The same goes for opportunities within our team. We pride ourselves on building an inclusive working environment where diversity is celebrated.

We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.