People Operations Coordintor

Nacro; Birmingham; Hybrid; GBP 27,000 - 28,000; Full time

Job summary

Nacro in Birmingham is seeking a customer-focused People Operations administrator on a full-time, fixed-term contract until 31 August 2027. You’ll provide first-line guidance on standard People policies, manage a caseload, and support payroll inputs while maintaining confidential records.

The role requires attention to detail, ability to work with HR systems and 365 apps, and a commitment to data protection. Hybrid role with two days in the Birmingham office and visa sponsorship not available.

Qualifications

• Experience delivering accurate administration within People Operations, HR or payroll.
• Experience processing detailed transactions while maintaining confidential records.
• Clear first-line information and guidance in a busy service environment.

Responsibilities

• Process starters, leavers and changes to employment terms within deadlines.
• Prepare and issue standard offer letters, contracts and other employee correspondence.
• Complete payroll inputs with supporting evidence.
• Support pre-employment checks and vetting processes.
• Maintain accurate employee and candidate records and reports.

Skills

People Operations administration

HR/payroll experience

Customer service

Data protection

Microsoft 365

Policy guidance

Education

CIPD Level 3

Business administration qualification

Tools

Microsoft 365

HR systems

Job description

Contract Type: Full time, FTC until 31/08/2027

· Salary: £26,807 per annum

· Hours: 37.5 hours per week

· Location: Birmingham-based (Hybrid – 2 days per week in Birmingham Office)

· This role does not offer eligibility for visa sponsorship.

This role offers a starting salary within Nacro’s pay structure of £26,807, per annum with expected progression to £27,477, per annum within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth.

At Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side. That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

“Do you want to make a difference to people’s lives and want to work for an organisation that will invest in your personal development?”

About the role

This is a varied and customer-focused role where no two days are likely to be the same. You’ll provide first-line guidance on standard People policies and procedures, helping employees, managers and candidates understand their options, responsibilities and next steps.

You’ll manage and prioritise your own caseload against agreed service standards and deadlines, keeping customers informed and taking ownership of enquiries through to resolution wherever possible. Where specialist support is required, you’ll make effective handovers while continuing to ensure a joined-up customer experience.

Accuracy and attention to detail will be essential. You’ll maintain confidential People records, complete routine checks, prepare payroll inputs, support audits and contribute to quality and service improvements. You’ll work closely with colleagues across People Operations, Payroll, Talent and Resourcing, People Advisory, People Partnering, People Systems and Vetting and Compliance.

What you’ll be doing

• Process starters, leavers and approved changes to employment terms accurately and within agreed deadlines.
• Prepare and issue standard offer letters, contracts, variation letters and other employee correspondence.
• Complete administration relating to family leave, flexible working, absence and other employee lifecycle processes.
• Prepare accurate payroll inputs, ensuring approvals and supporting evidence are complete.
• Support TUPE, organisational change and bulk employee lifecycle activity.
• Complete routine pre-employment screening and vetting, including identity, right-to-work, DBS, references and employment-history checks.
• Request and follow up outstanding information, maintain accurate records and keep candidates, managers and colleagues informed.
• Identify discrepancies, gaps, expired evidence or other exceptions and refer these promptly to the appropriate specialist.
• Act as a trusted first point of contact, providing accurate first-line guidance on standard People policies and procedures.
• Manage and prioritise a varied caseload, provide proactive updates and raise emerging risks or capacity pressures.
• Maintain accurate employee and candidate records and complete approved workflows and reports.

· Handle personal and special-category information securely and in line with data protection and confidentiality requirements, including supporting the coordination, collation and timely handling of Data Subject Access Requests (DSARs).

• Undertake peer checks, file reviews and quality checks and contribute to audits and service improvement activity.
• Identify recurring issues and suggest practical improvements to processes, guidance, templates and customer information.

· Respond professionally to sensitive or complex enquiries, helping customers understand options, next steps and available support.

You’ll be someone who

• Has experience delivering accurate administration within People Operations, HR, recruitment, payroll or another regulated service environment.
• Has experience processing detailed transactions or checks while maintaining confidential records and working to defined procedures and deadlines.
• Has experience providing clear first-line information, guidance or direction through a busy service, inbox or case-management environment.
• Has excellent attention to detail and strong organisational skills, with the ability to manage competing priorities while maintaining service quality.
• Is confident using HR, recruitment, case-management or comparable systems, alongside standard Microsoft 365 applications.
• Has a good understanding of standard People policies, employee lifecycle processes and data protection.
• Understands the importance of accurate payroll-related information and working to published deadlines.
• Has sound judgement and can apply policies and procedures consistently, while recognising when an issue requires further professional advice.
• Has strong written and verbal communication skills and a genuine commitment to customer excellence.
• Can handle sensitive information with discretion, confidentiality and integrity.
• Is collaborative, resilient and proactive, with a willingness to contribute ideas that improve the People service.

Experience of processing DBS, right-to-work, references, employment-history, BPSS, HMPPS or other pre-employment checks would be advantageous. Experience working within a charity, education, criminal justice or another regulated environment would also be desirable, as would experience supporting audits, Data Subject Access Requests (DSARs), quality checks or process improvement activity.

A CIPD Level 3, business administration qualification or equivalent practical learning would also be desirable.

Nacro is a fair and inclusive employer

At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed during the application process and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or [e-mail]