People Operations Coordinator

QA; Greater London; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Medicash plan

Private Medical Insurance

EAP

Pension

Early Friday Finish

Development days

Charity days

Job summary

QA is seeking a highly organised People Operations Coordinator to support onboarding to offboarding, ensuring a seamless employee experience and service excellence. You will be the first point of contact for the People Team and help drive improvements across the function.

Based in the UK, you will manage contracts, background checks, records, and training system tasks, while upholding confidentiality and data protection.

Qualifications

• Experience in HR operations or admin support.
• Strong organisational and prioritisation skills.
• Excellent customer service and communication.
• Ability to handle sensitive information discreetly.
• Proactive with a collaborative mindset.

Responsibilities

• Process contracts, job changes, background checks, and references per SLAs.
• Maintain accurate employee records and HR systems.
• Manage SOS call logs and ensure audit trails.
• Update probation tracker and coordinate reviews.
• Support onboarding and offboarding activities in QA365.
• Protect data confidentiality and respond to HR inquiries.

Skills

Organisational skills

Attention to detail

Customer service mindset

HR onboarding

Tools

Sostenuto SOS

QA365 system

Job description

About The Role

Summary: We are seeking a highly organised, detail-oriented People Operations Coordinator to support and enhance our People Operations (HR) function. In this role, you will assist with administrative processes across the employee lifecycle, from onboarding to offboarding, and help ensure our employee experience is seamless, efficient, and positive. You will often be the first point of contact for the People Team and provide high quality, customer focused, HR support service whilst continuously being dynamic in influencing positive improvements across the team.

Role Responsibilities:

• Process a range of operational tasks from the creation of contracts of employment and job change letters to initiating and managed background checks and owning the referencing and probation processes - all in line with our SLAs.
• Maintain accurate employee records and update HR systems.
• Create and update employee records and files in a timely manner
• Maintain Sostenuto (SOS) call management system, ensuring that all calls and queries are logged, responded to where necessary and the appropriate audit trails are available. Data integrity must be high taking into consideration subject of queries and Service Level Agreements.
• Determine need to elevate queries as necessary and do so via SOS call management system, ensuring that the system reflects the nature of the query to ensure a high level of customer satisfaction.
• Monitor and update the probation tracker regularly, ensuring timely follow-ups with managers regarding probation reviews, completions, or required extensions.
• Raise issues as appropriate and contribute to ongoing process development and improvement of the People Operations function.
• Calling out when things don’t seem right and suggesting how we could do things better
• Manage administrative tasks within the QA365 training system, including onboarding new starters and removing leavers in a timely manner.
• Proactively taking ownership of your own development and building HR knowledge in order to make a valuable contribution
• Raise issues as appropriate and contribute to ongoing process development and improvement of the People Services function.
• Ensure that a systematic and accurate electronic filing system and record keeping procedure is followed by all in the department.
• Provide support to the People Operations team by acting as a first point of contact for all customers, whether internal or external via telephone or email.
• Responding to or reassigning their queries in line with SLAs.
• Establish and maintain effective communication channels with the wider business.
• Ensure confidentiality and data protection standards are upheld at all times

Your Experience/Skills:

• Ability to prioritise effectively under pressure and multitask including strong organisation skills
• You’ve taken your first steps in a HR environment already or you have proven interest in kick starting your career in HR
• Desirable basic knowledge of HR and/or recruitment best practice and processes
• Excellent customer service skills
• Proven ability to make informed decisions and justify rationale.
• You’ve got an eye for detail – typos don’t get past you!
• Proactive, adaptable and able to thrive in a fast-paced environment
• Strong, clear and honest communication
• Listening to understand and get to the heart of the matter
• Being assertive and able to challenge appropriately
• Ability to handle sensitive information with discretion and professionalism.
• Emotional resilience, enthusiastic and confidence with a strong desire to continue learning and keen to progress career within the People team

Key Competencies:

• Communication skills
• Attention to Detail
• Interpersonal skills

About Us

Wellbeing & benefits

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A little about QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/