People Operations Coordinator

Snc-Lavalin; Epsom; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Job summary

AtkinsRéalis in the UK seeks a People Operations Coordinator within the Employee Relations team to provide operational HR support, manage escalated Tier 1 queries, and ensure compliant, high-quality service.

Based in Epsom (or Birmingham), the role requires 3 days on-site with hybrid flexibility, handling case management, records, and collaboration to deliver a positive employee experience. A proactive approach to process improvement and strong Excel skills are valued.

Qualifications

• Experience in operational HR support and case management.
• Ability to work collaboratively with HR teams and managers.
• Strong IT literacy including data handling and Excel.

Responsibilities

• Manage escalated queries from the Tier 1 People Hub and resolve within SLAs.
• Support process questions, terms and conditions, and other HR matters.
• Assist with employee document requests and records management.
• Triage HR cases from the management system and escalate high-risk items.
• Coordinate Reservist absence and monitor paperwork in line with policy.
• Oversee the end-to-end Conflict of Interest process and keep records up to date.
• Conduct outreach for sickness absence triggers and gather information as needed.
• Support the wider Employee Relations team and take notes in meetings when required.
• Maintain accurate records in HR systems and case-management tools.
• Collaborate with colleagues to ensure consistent, efficient service delivery.

Skills

Excel

Data analysis

Collaboration

Customer focus

Job description

Job Description Overview

The People Operations Coordinator sits within the Employee Relations team and provides operational HR support through the coordination of key people processes and the resolution of escalated queries from the offshore Tier 1 People Hub. The role delivers a high-quality, customer-focused service, ensuring activities are completed accurately, efficiently and in line with policy, compliance and service standards. Working closely with employees, managers and HR colleagues, the People Operations Coordinator supports the effective delivery of people services through case management support and process management to help ensure a positive employee experience across the organisation. This position requires you to work at the Epsom or Birmingham office for 3 days a week.

Your role

• Manage escalated queries from the Tier 1 People Hub, ensuring requests are resolved accurately and within agreed service levels.
• Support process and procedural queries, terms and conditions enquiries and other straight forward HR matters.
• Provide support on employee document requests.
• Support the monitoring of the unassigned HR case queue, triaging HR cases from the management system and identifying high risk cases, escalating cases to colleagues as appropriate.
• Process Reservist mobilisation and training exercise absence, ensuring cases are managed in line with company policy and legal obligations.
• Manage the end-to-end Conflict of Interest process, including monitoring declarations, gathering information, maintaining records and coordinating with relevant stakeholders to ensure timely resolution.
• Conduct initial outreach and fact-finding activities relating to sickness absence trigger cases, gathering relevant information from employees and managers and ensuring cases are progressed in line with the policy.
• Support the wider Employee Relations team, including for example, taking notes occasionally in complex or formal meetings, as required.
• Maintain accurate and up-to-date records within HR systems and case management tools, ensuring all activity is appropriately documented.
• Work collaboratively with colleagues across People Operations and wider HR teams to ensure a consistent and effective service is delivered.
• Manage individual workload effectively, prioritising competing demands to ensure timely delivery of activities and processes.
• Ensure all activities are completed in line with company policies, data protection requirements and compliance standards.
• Identify opportunities to improve people processes, service delivery and case management efficiency, raising recommendations for continuous improvement.

About you

• Ability to work collaboratively.
• Customer focus with a drive to deliver.
• Outstanding customer focus and the ability to manage customer requirements through a partnership approach.
• Have IT/software literacy and data analysis skills, including being proficient in Excel and mail merge.

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.

Rewards and benefits – Careers at AtkinsRéalis

About AtkinsRéalis We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more.

Additional information Security clearance

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.

Worker Type Employee Job Type Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world‑class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. Created by the integration of long‑standing organizations dating back to 1911, AtkinsRéalis is a world‑class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end‑to‑end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at Atkinsrealis or follow us on LinkedIn.