People Operations Coordinator

Merlin Entertainments - Corporate; Basingstoke; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

40% LEGO discount

Merlin Magic Pass

25% Merlin discounts

Staff discount codes for Merlin Annual

Private pension scheme

Life assurance scheme

Employee assistance programme

Perks at Work access

Ongoing training

Job summary

Merlin Entertainments - Corporate is seeking a People Operations Coordinator to join the UK People Hub in Basingstoke. You will act as the first contact for employees and managers, guiding HR policy, payroll, benefits, recruitment and systems to deliver a seamless experience.

Join a team focused on accurate records, reporting, and continuous process improvement. If you enjoy helping others and thrive in a busy environment, this role offers growth and a playful culture.

Qualifications

• Experience in fast-paced customer service or HR support.
• Good understanding of HR processes, payroll and benefits.
• Passion for helping people and delivering great service.
• Clear and confident communication with stakeholders.
• Familiarity with Microsoft Office applications and Teams.
• Exposure to HR systems such as HRIS, ATS, LMS or ServiceNow is a plus.
• Proactive problem solving and attention to detail.
• Empathy, active listening and collaboration in a busy environment.

Responsibilities

• Be the first point of contact for employees and managers across the UK.
• Answer HR queries, advise on policies and processes, support payroll and benefits.
• Assist recruitment and people systems, ensure accurate records.
• Support reporting activities and process improvements.
• Contribute to a compliant, efficient and helpful employee experience.

Skills

Customer service

HR processes

Microsoft Office

Communication

HR systems

Tools

HRIS platforms

ATS

LMS

ServiceNow

Job description

What you'll bring to the team

People Operations Coordinator

Location: The People Hub, Basingstoke (Chineham Business Park)

Contract Type: Fixed Term Contract

Join the team behind some of the world's favourite places to play. We are recruiting for a People Operations Coordinator to join our awesome UK People Hub Team!

As a People Operations Coordinator, you will help create great experiences behind the scenes by being the first point of contact for employees and managers across the UK. From answering HR queries and providing guidance on policies and processes to supporting payroll, benefits, recruitment, and people systems, you'll help make every interaction feel seamless, supportive, and human.

You will work at the heart of our UK People Hub, bringing clarity, care, and confidence to every conversation. Whether you're resolving queries, supporting colleagues with our HR systems, or collaborating with specialist teams, you'll play an important role in helping people find the support they need, when they need it.

You'll also help us continuously improve the way we work. From maintaining accurate records and supporting reporting activities to identifying opportunities to enhance processes and knowledge resources, you'll contribute to a people service that's efficient, compliant, and focused on creating the best possible employee experience.

Ready to make your next move a playful one?

Join a team where people come together to create extraordinary experiences, and where your work helps colleagues do their best every day. If you're looking for a role where teamwork, growth, and great service go hand in hand, we'd love to hear from you.

Qualifications & Experience

• Experience in a fast-paced customer service, HR, contact centre, or shared services environment.
• A good understanding of HR processes, policies, payroll, and employee benefits.
• A passion for helping people and delivering a great customer experience.
• Strong communication skills, with the ability to explain information clearly and confidently.
• Experience using Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Exposure to HR systems such as HRIS platforms, ATS, LMS, or ServiceNow would be an advantage.
• A proactive and solution-focused approach to problem solving.
• Excellent relationship‑building skills, with empathy and active listening at the heart of your approach.
• Strong attention to detail and a commitment to accuracy.
• The ability to handle sensitive and confidential information with discretion.
• A collaborative mindset and the ability to thrive in a busy, changing environment.
• A curiosity for learning and a desire to continuously improve the way things are done.

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn't like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don't trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests' experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £26,000.00/Yr.